Patient Access Manager

Spine Solutions and Worksite Strategies is an outpatient orthopedic clinic centered on teamwork and quality patient care. Striking a balance between work and life is paramount here, and our focus is on supporting your growth and success in the career path you choose in the outpatient orthopedic profession.

Our commitment to your career development is reflected in providing valuable tools and educational programs. We aim to facilitate your ongoing professional development, recognizing the many career options available. We distinguish ourselves by offering a range of benefits when you choose to be part of our team, including access to:

• Health Insurance Paid 65% (full-time)
• Dental Insurance Paid 100% (full-time)
• Vision Insurance Paid 100% (full-time)
• 10k Life Insurance Paid 100% (full-time)
• Simple IRA with 4% employer matching
• Paid Time Off/ Sick Leave
• Flexible Spending Accounts
• 8 paid Holidays

Key Responsibilities:

• Cultivate a culture of kindness and understanding within the team to create a welcoming atmosphere for patients.
• Lead and inspire the team of Patient Access staff across multiple locations.
• Foster a positive and collaborative work environment to build exceptional leaders.
• Implement standardized processes for all front office services.
• Identify areas for improvement and collaborate on strategies to streamline workflows, reduce errors, and enhance overall department efficiency.
• Focus on optimizing the patient experience to expand overall satisfaction.
• Align with other departments to ensure seamless coordination of patient services.
• Utilize data to generate reports and analyze key performance indicators related to Patient Access operations.
• Audit staff performance and coach for improvement.
• Maintain high quality delivery of specialty services.
• Clear, professional communication with referral partners and healthcare offices.
• Ability to be flexible and supportive in a dynamic, fun atmosphere.

Qualifications:

• Bachelors Degree Required
• Medical office and scheduling experience required
• Proficient in Microsoft Office applications
• Exceptional customer service skills required
• Professional written and verbal communication skills
• Well organized, excellent attention to detail, ability to multi-task
• Ability to use creativity to solve issues and generate solutions
• Bilingual in English/Spanish strongly preferred

Work Schedule:

• Full-time 40 hours per week
• ABQ Based Office Position with travel to Santa Fe weekly.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. If you have read to the end of this job description, ask about the S2 Vibe during your interview.

Job Type: Full-time

Pay: $26.44 - $31.25 per hour

Expected hours: 40 per week

Benefits:

• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Occupational Medicine
• Physical & Rehabilitation Medicine

Schedule:

• Monday to Friday
• No weekends

Education:

• Bachelor's (Required)

Language:

• Spanish (Preferred)

Willingness to travel:

• 25% (Required)

Work Location: In person