Patient Access Manager

Welcome to Ovation Healthcare!

At Ovation Healthcare (formerly QHR Health), we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com.

Job Summary and Qualifications

As the Patient Access Manager, you will be responsible for assisting the Director in the administration and management of all personnel and aspects of emergency room registration, inpatient and same day admissions, discharge, centralized registration areas, and decentralized registration activities to include pre-registration, insurance verification, financial clearance, scheduling.

What you will do in this role:

• Perform patient registration functions when needed to ensure wait times are kept to a minimum.
• Follow-up on patient complaints promptly.
• Responsible for conducting monthly staff meetings and in-services for all responsible areas.
• Assume on-call responsibilities to ensure adequate staff and problem solving.
• Responsible for process, policy and procedure development and personnel management including routine QA and productivity monitoring.
• Responsible for implementation of continuous quality management and training programs for centralized and decentralized registration areas.
• Maintains close working relationships with the Patient Access team, clinical areas, physicians medical records and business office.
• Review and completion of pre-bill edits and billing error reports to ensure accurate information is provided for timely payment.
• Encourages decision making skills fo staff members and provides insight and leadership in complex situations.
• Understands and enforces company and client personnel policies and procedures.
• Serves on client and Patient Care committees, teams and work groups as requested.

What you should have for this role:

• Bachelor’s Degree or related field required. Equivalent work experience may substitute education requirements.
• Minimum three years’ experience in related area with two of these years being healthcare management experience.
• Strong working knowledge of federal and third party payer requirements. Currently knowledge of medical terminology and medical necessity requirements.
• Excellent verbal and written communication skills.
• Ability to work in a fast pace environment at times under stressful situations
• Ability to travel 80% or relocate to El Dorado, AR.
• May work various shifts and weekends to ensure appropriate Patient Access coverage is maintained.
• This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Ogdensburg, NY 13669: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your salary requirement?

Experience:

• Patient Access Management: 5 years (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person