Manager, Patient Access

UPMC Revenue Cycle is hiring a Manager to support Patient Arrival staff at UPMC Chautauqua. The position will typically work Monday through Friday during daylight hours.

Under the guidance of leadership, the Manager provides for the utilization of resources to deliver quality intake services to our customers and to contribute to the achievement of the organizations financial objectives. The Manager is primarily responsible for the direct oversight of the day to day operations of the Patient Arrival Department, supporting the registration activities of patients, financial counseling, scheduling and all revenue functions. Need to demonstrate through plans and actions that there is a consistent standard of excellence to which all work is to conform. The Manager will ensure a positive customer service atmosphere in all interactions. The Manager shall demonstrate the philosophy and core values of UPMC in the performance of duties.

Responsibilities:

• Manage ongoing training programs for staff development.
• Participate on committees as assigned.
• Responsible for budget reconciliation.
• Maintain work standards, KPI’s and productivity for all activities under the Manager’s control.
• Communicate regularly and effectively with subordinates and superiors regarding the status of the business operation.
• Complete or manage the completion of all necessary human resource documentation, adhering to all human resources expectations for associates, including compliance, related responsibilities, continuing education requirements, recognition of staff/team accomplishments etc.
• Ensure that all policies, procedures, job descriptions, reports, and other documentation are properly followed.
• Carry out special assignments or projects as assigned.
• Performs duties and job responsibilities in a manner that promotes the core values of UPMC (Quality and Safety; Dignity and Respect; Caring and Listening; Excellence and Innovation; Responsibility and Integrity) in all consumer and UPMC interactions.

• Bachelor’s degree and two years of relevant experience, OR High School and four years of relevant experience required.
• Previous supervisory or management experience required.
• Thorough knowledge of third-party payer billing requirements, reimbursement practices and regulatory requirements in both a provider and facility setting.
• Must be an individual committed to the core values of the organization who possesses the ability to influence others commitment to those values and practices in the workplace.
• Must be able to effectively manage multiple processes and priorities while meeting customer expectations.
• Must demonstrate strong interpersonal and communication skills, both written and oral, and the ability to effectively problem solve.

  Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran