Patient Access Emergency Department Supervisor

The position is primarily responsible for planning, coordinating, and assigning work to the personnel to operate hospital access effectively and efficiently.
Required Qualifications
High School Diploma
3+ Years of Patient Access Rep or Similar Experience
Preferred Qualifications
Some College
CRCR or CHAM
2 Years Supervisory Experience
Job Duties

• The Patient Access Supervisor is responsible for providing guidance to the Patient Access Representatives, expediting patient flow, and coordinating the registration of all patients.
• Maintains staffing schedules for all Patient Access areas; ensured overtime is only used as a last resort.
• Monitors time and attendance, speaking with employees as needed, and documenting according to hospital procedure.
• Ensures staff complete registrations timely and accurately, sharing their errors with them as close to real time as possible. Documents improvement via training.
• Assists staff with duties when staffing levels are low.
• Communicates with other departments to expedite the admission process.
• Proactively follows up with other department managers as needed on process improvements and customer service.
• Provides on-the-job training to staff for Quality Improvement. Regularly observes representative’s work.
• Ensures registrars scan all insurance cards and ID and explains all signatures during the registration process.
• Ensures registrars collect copayments; registrars must document a reason why a copayment is not collected. This is completed in the patient’s record—under “notes.”
• Reviews scheduling and preregistration input for accuracy maintain a log of errors found broken out by employee, also by location, type of error, etc. collaborating with the training team lead to build upon existing training.
• Coordinates scheduling activities with other departments/clinics and external customers.
• Stays informed of new regulations regarding HMO/PPOs and governmental agencies in regard to authorization/pre-certification issues. Ensures required authorizations are obtained prior to elective encounters.
• Develop and provide staff with written processes.
• Assures staff are meeting productivity and quality targets; having coaching and counseling sessions as deemed needed. All work is documented.
• Fill in vacant shifts as needed including all shifts and with little notice.
• Compliance with all contracts, rules and regulations with a focus on HIPPA and EMTALA.
• Ability to manage multiple priorities and deliver timely results.
• Demonstrates excellent customer services using AIDET guidelines and prompts registrars to continuously improve in customer service.
• Maintains a clean, orderly department and lobby area and dress code enforcement.
• Performs all other duties as assigned.

Skills and Abilities

• High level of organizational skills and ability to concurrently manage multiple tasks.
• Excellent communication skills, both written and verbal
• Familiarity with hospital structures to include Emergency Departments
• General knowledge of medical terminology.
• Builds and maintains structured processes.
• Consistent communication and practice
• Follow through with projects and with people.