Patient Access Coordinator-Test Scheduler

Exempt/Non-Exempt
OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced Patient Access Coordinator - Test Scheduler to join our team!Along with a collaborative, team-oriented work environment, our outstandingemployment package includes: competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan,short-term and long-term disability insurance, life insurance,and a company-wide wellness program.
Position Summary
The Patient Access Coordinator - Test Scheduler is responsible for scheduling patients in person and over the telephone for diagnostic tests and outside referrals. Provides exceptional patient service by and referral sources with scheduling appointments.This position provides exceptional patient service by answering, responding, and routing a high volume of incoming calls from patients, physicians, hospitals, staff and other callers. Adheres to internal protocols to ensure consistency and quality service.Obtains accurate demographic information, and routes patient related questions to appropriate area.
Primary Functions Accountabilities

• Schedules appointments for diagnostic tests, outside referrals, outside injections and other ordered appointments.
• Coordinates with outside facilities for ordered referrals.
• Works at a speedy and timely pace due to time sensitivity of scheduling patients and ensuring timely delivery of care.
• Reviews insurance coverage and coordinates with revenue cycle and pre-authorization departments when needed.
• Schedule patients for follow-up appointments with providers to review the results of their tests.
• Answers phones and meets with patients appropriately and professionally, providing excellent customer service.
• Effectively communicates with physicians, patients, and other professionals and returns phone calls promptly.
• Direct patient questions and calls regarding medical inquires to the appropriate resource.
• Check out patients and take payments as appropriate/assigned.
• Assist with Epic Work Queues as appropriate/assigned.
• Performs other duties as assigned.

Knowledge, Skills Abilities

• Ability to maintain excellent customer service relationship with referral sources, patients, physicians peers.
• Demonstrated ability to make sound judgements.
• Dependable and able to arrive to work on time.
• Willing to adhere to company expectations and policies regarding professional work environment and customer support.
• Demonstrates professional integrity by being honest, reliable and respectful.
• Proven team player and willingness to work in a fast-paced team environment.
• Excellent listening and communication skills to fully support patients.
• Takes pride in their work and has a positive outlook.

Position Requirements

• High School diploma or equivalency highly preferred. Applicable work experience may be substituted for educational requirements.
• 1 - 3 years of applicable work experience, preferably in a call center, test scheduling, appointment scheduling, customer service or medical office setting.
• Demonstrated customer service experience.
• Healthcare industry knowledge with an emphasis on physician, clinical and business processes highly preferred.
• Proven ability to promote teamwork and collaboration.