Parts Expert - Phone Room

We offer a full benefits package for eligible employees including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution
• HSA match up to $800 per year
• FSA
• Paid Time Off, Sick Time, and Company Paid Holidays
• And an Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Respond to customer inquiries for parts sales via phone, email and other company approved methods of customer communication.
• Listen, exhibit energy and project a genuine willingness to assist.
• Effectively communicate with clientele to ensure objective, ask pertinent open-ended questions and provide information to assist customer.
• Drive sales growth by cross-selling, add on sales and exceptional customer service.
• Provide prompt, courteous and accurate service to customers face-to-face.
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
• Be processed focus and record departmental data; i.e. lost sales.
• Answer telephones professionally and pleasantly.
• Follow-up on customer orders and resolve problems to the customer’s satisfaction.
• Communicate often and timely with customer and associates.
• Communicate, resolve problems, handle conflict and make effective decisions.
• Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
• Maintain familiarity with all inventory products and merchandising programs and ordering systems.
• Provide troubleshooting support and service to customers experiencing problems in the field and selling repair parts as needed.
• Document customer quality issues as they arise and work with the team to resolve issues in a cost effective and expeditious manner.
• Utilize company information systems to process orders timely and accurately.
• Understand dealership credit policies.
• Set an example of professionalism and positive attitude including a neat, orderly, safe work environment.
• Other duties as assigned by the manager.

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Activities require a full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination.
• The position may require standing, balancing, bending or stooping for prolonged periods of time.
• The position requires corrected vision and hearing within normal range.
• Requires the ability to work under stressful conditions or irregular hours.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High school diploma or equivalent.
• Valid Driver's License and MVR in good standing.
• 10+ years of direct industry experience selling medium and heavy-duty truck parts through distribution and/or directly to the end user.
• Knowledge of computers is a must.
• Knowledge of diesel engines, gas engines, drive train, and suspensions.
• Excellent verbal and communication skills.
• Provide outstanding customer service.
• Detail oriented.
• Ability to understand vague and implicit instructions and react favorably in all work situations.
• They must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations.
• Able to resolve problems, handle conflict and make effective decisions under pressure. They must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion.
• Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans.
• They must be able to understand people and be able to communicate effectively with them.
• Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.

JOB DETAILS:

• Type: Hourly
• Compensation Range: $21.00 to $32.00
• Bonus Eligibility: No
• Reports To: Parts Manager
• Closing Date: Open until filled.