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Form of workJaguar Land Rover Chicago & Howard Orloff Volvo Cars are in need of a reliable and motivated Parts Specialist for our Technician Counter to join our team! Each Parts Counterperson must have the experience necessary to provide our customers with optimum service and be responsible for processing technician, as well as customer orders, efficiently. If you are hardworking, organized, and have a passion for luxury cars, we want to hear from you. We offer a true employee-first culture and generous benefits!
The salary range for this position is estimated at $50,000-$70,000 a year.
What We Offer:
- Paid time off after 90 days
- Paid sick time after 120 days
- Paid training
- Medical Insurance
- Free Dental Insurance
- Free Life Insurance, AD&D, and Short-Term Disability Insurance
- 401(k) with company match and discretionary profit sharing
- Gym reimbursement program
- Paid parental leave
- Team building throughout the year in the form of: employee luncheons, employee & family events, employee team sports, and more!
- Fun, friendly environment
- We hire to retire!
Parts Counterperson responsibilities and duties
- Primary responsibilities are working with technicians and service advisors.
- You will be working with three car lines and will be expected to become proficient in all aspects of each, through on-the-job training as well as online courses required by the manufacturer
- CDK experience is a plus but not required. Positive attitude and willingness to learn are more important than CDK experience
- Follow up on all special order parts with technicians, service advisors, and the BDC staff.
- Understand sales and gross profit formulas and quickly be able to perform calculations when needed
- Source parts from multiple vendors quickly and efficiently
- Perform daily perpetual inventory counts
- Working closely with the assistant manager to raise awareness of backorder and out of stock parts
- You may be required to cover or assist with shipping/receiving duties, when needed
- You may be required to cover the retail counter, when needed
- Obtain and process technicians and customer parts orders, including receiving deliveries and registering them within the dealership
- Maintain the dealership stockroom by organizing, cleaning, and cataloging items on a regular basis
- Schedule shipments and plan logistics to ensure that there is sufficient storage space for incoming items
- Keep files of goods shipped and received by preparing regular shipping and receiving reports for managers
- Resolve shipping issues and customer complaints that arise and communicate with Managers in order to resolve those issues or complaints
- High school diploma/GED required
- Strong interpersonal and communication skills
- Excellent organization and administrative skills
- Integrity and leadership skills
- Exemplary customer care skills
- Good analytical and problem-solving skills
- Strong computer skills
- Detail-oriented and multitasking skills
- Proven experience navigating various computer systems; CDK and dealership experience a plus
- Currently the position is Monday-Friday 8.5 hours per day. Schedule is subject to change based on long term forecasting for our business
- You must be able to work standing and moving up and down stairs multiple hours at a time during the workday
- Forklift certification is a plus
*These job duties, responsibilities, benefits, etc. are provided as a general overview of the position's requirements and is not a complete list.
