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Form of workWho We Are:
U.S. Trailer Parts & Supply Inc. is a division of Hinton Transportation Investments, Inc. (HTI). HTI is actively seeking hard-working and growth-oriented individuals that are excited to advance their careers. HTI is a family-owned business with values centered around humility, consistency, and passion. With continuous growth and expansion nationwide, the company is eager to add new, talented individuals to the team!
This position is an early-stage Inside Sales career opportunity that may lead to other positions with the company - such as outside sales, marketing, sourcing, operations, and eventually into management and leadership. This position is a member of our customer service team in Chicago, IL. The primary responsibility of this position is to sell goods and provide in-person customer service while utilizing parts knowledge to assist retail customers.
Responsibilities and Duties:
- Greet and advise customers on the selection of products and their uses both in person and over the phone.
- Answer customer questions about products, prices, availability, and product features.
- Sell goods to retail customers to support the overall goal of sustained growth.
- Develop in-person, over the phone, and computer-based customer service relationships.
- Continually grow technical, product, and application knowledge of parts essential to the heavy-duty vehicle aftermarket.
- Suggest sale of related parts when identical replacements are not available.
- Effectively communicate features, benefits, and warranty policy information to customers.
- Keep current on new products and product updates and answer customer questions.
- Conduct inbound and outbound phone calls.
- Learn all facets of the heavy-duty truck and trailer parts industry.
- Pull and prepare orders for customer pick up or delivery, as needed.
- Assist with inventory processing of incoming stock, as needed.
- Other tasks as assigned.
Qualifications:
- High School Diploma (GED) - Required
- Bachelor's Degree - Preferred
- 1-3 years of sales and/or customer service experience - Preferred
- Experience with heavy duty truck and trailer parts - Preferred
- Ability to provide outstanding, friendly, and professional customer service
- Basic computer and math skills
- Ability to obtain a Chauffeur's License
- Ability to pass a DOT Medical Exam, if needed (company paid)
- Ability to pass a Motor Vehicle Report (MVR), if needed (company paid)
Physical Requirements:
- Must be able to lift up to 50lbs frequently.
- Must be able to lift up to 75lbs occasionally.
- Must be able to lift up to 100lbs during team lifts, infrequently.
Benefits:
- Affordable Medical, Dental, and Vision Insurance
- 401(k) + Company Match!
- Life Insurance/Accidental Death/Long Term Disability - Company Paid
- Supplemental Life Insurance
- PTO after 30 days
- Paid Holidays after 30 days
- Parental Leve after 6 Months of Hire
- Employee Assistance Program (EAP)
***Employees are eligible for benefits the 1st of the month following 60 days***
Why work for HTI?
U.S. Trailer is a division of Hinton Transportation Investments Inc. (HTI). HTI is an industry leader in heavy duty truck and trailer parts sales. The organization has over 30 locations nationwide and globally. Hinton prides itself on internal upward mobility; there are many opportunities for advancement! HTI values its employees and is not afraid to reward or promote those who exhibit outstanding on-the-job performance.
Hinton Transportation Investments is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, creed, color, sex, gender, sexual orientation, age, national origin, religion, disability, veteran or military discharge status, marital status, ancestry, or any other legally protected category.
