Parts Counter Representative

Cecil's Tractors is looking for a motivated Parts Counter person to keep up with their growth. Looking for the right person to join this family business. We are looking for a Parts Counter Salesperson with people skills, sales skills, a professional attitude and appearance. You must have computer skills, be detail oriented and stay on your feet for extended periods of time as well as have a real desire to help customers.

· Sell outdoor power equipment parts to customers calling or walking into the store.
· Fill parts requests for the service techs.
· Participate in rolling inventory checks.
· Greet customers in a friendly and timely manner.
· Customer Service - Manage difficult or emotional customer situations.
· Respond promptly to customer needs.
· Solicit customer feedback to improve service.
· Respond to requests for service and assistance.
· Speak clearly and persuasively in positive or negative situations; respond well to questions.
· Follow all company and vendor policies and procedures
· Adaptability - Adapt to changes in the work environment; Manage competing demands.

Daily Duties and Responsibilities:
· Work to develop a sense of “team” in the parts department and across other departments.
· Ascertain make, year, and type of part needed, inspect worn, damaged, or defective part to determine replacement required, or inform customer of part needed according to description of malfunction.
· Discuss use and features of various parts.
· Read catalog or computer for replacement part stock number and price.
· Fill customer orders from stock.
· Prepare sales slip or sales contract.
· Receive payments, make proper change, and wrap or bag merchandise for customer.
· Receive and fill telephone orders for parts.
· Inform customer on substitution or modification of part when replacement is not available.
· Examine returned part to determine if defective, and exchange part or refund money.
· Alert Parts Manager when stock is running low.
· Mark and store parts in stockroom according to prearranged system.
· Take inventory of stock, brochures, bulletins, manuals and publications, and present an accurate count to Parts Manager.
· Advise Parts Manager of trends in parts usage. Monitor aging inventory and present a report to Dept. Manager.

Excellent pay, health insurance, paid holidays, and vacation pay.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• parts: 1 year (Required)

Work Location: In person