Parts Counter Representative

POSITION SUMMARY:

Delivers and picks up parts and equipment from customers and vendors in a safe and timely manner. Assists the parts and service departments and provides timely shipment of orders and parts check-in.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Delivers to and picks up parts and equipment from customers, satellite stores, wholesale accounts, vendors and service technicians.
• Coordinates pick-up and deliveries when needed from internal customers (parts manager, body shop, wholesale representatives, inventory, Parts Counter people, shipping/receiving).
• Verifies that invoices match purchase orders and payments are received for each pick-up when applicable.
• Keeps an accurate log of daily deliveries and pick-ups, ensuring to obtain customer Signature on each delivery entry.
• Acts as liaison between parts sales and customer.
• Communicates specials and promotions to customers.
• Unloads truck each night.
• Basic truck maintenance (filling gas tank, checking oil, keeping it clean, ensuring required inspections are performed) and advises Parts Manager of any major repairs and/or maintenance needed
• Assists with inventory stocking and posting orders upon arrival to expedite delivery to shop technicians and wholesale accounts.
• Crates all cores for shipment back to the manufacturer when part has been replaced.
• Effectively pick, package and ship products to customers and suppliers according to company process and standards.
• Inspect, check-in and stock shelves with incoming parts.
• Compare parts received against packing lists to verify accuracy of shipments received.
• Move heavy items with the help of forklifts, pallet jacks and wheel trucks
• Negotiate shipping rates with freight companies and couriers.
• Inspects forklifts daily and schedules maintenance and repairs.

KEY ATTRIBUTES / SKILLS / CHARACTERISTICS: 

• Effective communication (written and verbal) and interpersonal skills
• Reliable/dependable
• Customer service focused and skilled
• Basic computer skills
• Ability to read and interpret company and procedural documents
• Effective problem solving skills and abilities
• Self-management and time management skills (ability to accomplish goals independently)

PREFERRED QUALIFICATIONS:

• High school diploma or GED
• Truck dealership experience

ADDITIONAL:

• Safe driving record required
• Ability to lift up to 100 lbs.
• Must pass DOT physical and drug screen
• Must have the ability to travel throughout assigned route
• Must have flexible schedule (overtime is unpredictable and unavoidable)

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The employee may occasionally lift and/or move up to 100 pounds. 
• Specific vision abilities required by this job include close vision and depth perception. 
• The employee is regularly required to use arms, hands and fingers to grasp, type, pull and reach. 
• The employee is frequently required to stand, walk, sit, talk, hear and may occasionally kneel or crouch. 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts and vibration. 
• The employee may be exposed to fumes or airborne particles.
• The noise level in the work environment is usually moderate and occasionally loud.

Rihm Family Companies is an Equal Opportunity Employer. At RFC we are committed to treating all employees and applicants equitably based upon merit and experience, without regard to race/ethnicity, religion, gender identity/expression, disability, veteran status, or any other legally protected classification.