Parts Coordinator / Account Manager

The role of a Parts Coordinator / Account Manager is to maintain existing accounts with the provision of accurate quotes, along with processing spare parts orders within the compliance of the customer. Have basic working knowledge of or willing to learn about the machines and understanding of the frequency of replacing the parts. Work with the Purchasing Agent to maintain spare part stock at a level that enables internal servicing and repair departments to complete their work, along with the customers supply demand, without a significant delay. The Spare Parts Coordinator must also maintain accurate records of part replaced under warranty and details of faulty parts. Responsibilities for this position include establishing and maintaining industry and company technical knowledge, be willing to work with different departments and cross functional teams and researching and evaluating solutions to solve an organization's technical challenges.

Job Duties & Responsibilities:

• Generate Spare Parts Lists for new machines [SPL]
• Assist in creating an SPL for existing customers (older machines)
• Exude high levels of customer service
• Develop promotional mailings
• Fluency in Epicor preferred
• Processing warranty claims and return items to vendor for replacement
• Follow up on delayed sales order
• Enter sales orders and quotes
• Account manager to existing accounts
• Assist with shipping and pulling parts when needed
• Communication with the Production and Service teams
• Works with internal departments as needed
• Support parts manager and parts team
• Identify machine parts prior to shipment
• Identify parts for customers with machine challenges
• Understand the shipping and receiving procedures
• Misc. tasks

Hours: Monday through Friday from 8:00 am - 4:30 p.m. with a ½ hour unpaid lunch. (Can be flexible).