Address
Form of work
SalaryParts Associate
Assists in the day-to-day functions of parts department. Sourcing needed parts for repair jobs for customers and service department.
Primary Duties and Responsibilities
- Promotes an atmosphere of good will and accountability between the company and the customer. Acts in professional manner and provides a superior level of customer service and satisfaction.
- Answers incoming parts calls from customers. Accurately sources, orders, and sells parts.
- Answers in coming parts calls from company technicians. Accurately sources and orders parts for repair jobs.
- Effectively communicates with customer and technicians’ status of parts. Provides update on lead times.
- Receives incoming shipments. Unpacks and disperses parts as needed.
- Preps and ships outgoing orders as needed.
- Aids in inventory management.
- Works with parts manufactures and aftermarket vendors to efficiently source parts.
- Cooperatively performs additional duties when assigned by parts management.
- Inventory cycle counting.
- May run parts as needed to other company locations or to technicians.
Skills Required
- Effectively communicates with customers, co-workers, and management in person, over the phone, and via email.
- Advanced customer service skills.
- Computer skills, familiarly with operating systems and general Microsoft programs.
- Ability to multi-task and maintain organization in fast paced / high pressure environment.
- Knowledge of material handling industry or other equipment / automotive industries.
- General mechanical knowledge is a plus
- Must be able to work independently and on a team.
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
