Parts Associate

Essential Duties and Responsibilities (job responsibilities include, but not limited to the following):

The Parts Specialist will effectively increase the efficiency of the parts department by ensuring that parts and inventory are always available at an acceptable level. This person negotiates with suppliers to obtain parts at the best possible cost savings from the most reliable sources. In addition, he or she must keep excellent electronic documentation, to minimize losses.

• Evaluate customer descriptions to identify correct parts needed.
• Assist all customers & service department team members in sourcing parts in a friendly, professional, and efficient manner
• Responsible for all purchases and handling of parts, sublet and materials, using a systemized procedure for ordering, receiving, storing, dispensing, and documenting.
• Inform customers of companion part requirements while ensuring the customer is exposed to the full product line
• Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed
• Pull and fill orders from stock and ensure sure all parts are tagged with customer names and job number
• Follow department policy and instructions on the special ordering of parts, plus S.O. aging
• Follow up on back-ordered parts and replenishes assigned inventory daily
• When order is received, verify correctness.
• Document activity within the department.
• Maintain a prompt, efficient and timely flow of paperwork
• Makes sure all internal requests for parts are billed on service repair order
• Verify will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention
• Notify all necessary parties when special ordered parts have been received
• Mark and store all received parts with proper order number.
• Maintain inventory records on all parts and specialty items.
• Return unnecessary parts for credit in a timely manner.
• Communicate with service department, service technicians, sales reps and management.
• Upon receipt of correct parts, advise service department that vehicle can be scheduled and communication with customer can occur.
• Assist outside sales representatives with their orders
• Issue parts to proper technician.

Competencies:

• Parts look-up, sourcing & purchasing experience required
• Industrial equipment parts experience preferred
• Inventory management.
• Must be a self-starter, capable of working with minimal supervision doing assigned duties
• Ability to quickly learn new software.
• Mechanical aptitude/background preferred.
• Excellent communication and customer service skills, and able to maintain a professional image and demeanor
• Ability to multi-task in a fast-paced environment

Requirements:

• Minimum of 3 years parts ordering experience
• Parts counter experience a plus
• High School diploma, G.E.D or tech school graduate preferred
• Must be able to lift up to 60lbs as required.
• Strong computer & phone skills required (Internet, MS Office Suite)
• Must have a positive upbeat attitude and treat all customers and co-workers with the utmost respect.

What we offer to you:

• Competitive compensation package – $22.00 - $26/hr commensurate with proven experience
• Company paid medical/dental/vision benefits (eligible after 90 days)
• 401K & 401K Company match (eligible after 90 days)
• Employee referral program
• Paid holiday, personal and vacation time
• Opportunity to work with professional people who care about one another

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Parts: 1 year (Required)

Work Location: In person