Parts And Warranty Coordinator

Posting End Date: 03/07/2024 

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

***The preferred location for this position to be filled is Little Rock, AR, but other locations within Entergy's footprint may be considered.***

Job Summary/Purpose

The Parts and Warranty Coordinator is responsible for managing our system-wide fleet Parts and Warranty program for various manufacturers.  The successful candidate will support 5 maintenance supervisors, 5 operations coordinators and 60+ mechanics over 4 states.  This position will work to standardize parts acquisitions, find opportunities to reduce parts costs and manage a parts hub for remote locations.  Additionally, this position will oversee the warranty program with the goal of maximizing warranty claims for multiple manufacturers.  This responsibility requires close collaboration with technicians, supervisors, and operations coordinators to accurately document and expedite warranty claims.  It will also require working with the OEMs to align with their claim processing requirements.

In scenarios such as major storms and incidents, your oversight is critical in managing parts procurement and ensuring vendors deliver promptly to affected locations.

Job Duties/Responsibilities

**Parts**

• Address and resolve parts procurement challenges while maintaining repair efficiency.
• Oversee the installation and management of parts hub inventories at remote locations.
• Coordinate and optimize bulk purchases according to specific location needs.
• Develop customized inventories for each site based on unique requirements.
• Manage parts procurement during critical incidents, ensuring structured vendor delivery plans.
• Strategize to achieve cost reductions in parts procurement.
• Lead and refine procedures for parts project management.
• Conduct regular vendor meetings.
• Collaborate with supervisory and quality control teams for efficient parts management.
• Establish and maintain a consignment contract with Altec.
• Develop strategies to enhance customer satisfaction.

**Warranty:**

• Manage and process warranty claims efficiently, ensuring completeness and accuracy.
• Validate the legitimacy of warranty claims, ensuring adherence to agreements and policies.
• Thoroughly document and promptly process all warranty and recall claims, meeting manufacturer criteria.
• Collaborate with technicians to align warranty claims with manufacturer guidelines.
• Handle warranty claims for various manufacturers, including but not limited to Ford, Freightliner, GM, and others.

Please note: This job description may not fully encompass the scope of responsibilities for the Fleet Parts and Warranty Coordinator role.  The role may evolve over time to align with business needs.

Minimum Requirements

Minimum education required of the position

• Bachelor’s degree in business or related field or equivalent work experience

Minimum experience required of the position

• Minimum of 3 years in customer service, administrative support, or a related field.

• Preferred: 3-5 years' experience in the automotive repair industry.

Minimum knowledge, skills, and abilities required of the position

• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
• Effectively manage and prioritize various time-sensitive projects.
• Ability to work independently with minimal direction and strong team collaboration skills.
• Proficient in managing multiple projects, vendors, and chassis manufacturers.
• Robust analytical skills (Excel, Power BI, etc)
• Experience in customer service.
• Knowledge of fleet operations and automotive systems.
• Broad equipment experience.

Any certificates, licenses, etc. required of the position

None

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Primary Location: Arkansas-Little Rock Arkansas : Little Rock 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 114095
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.