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What to Expect What You’ll Bring
At Tesla, our Parts Advisors play an important role in Service operations, offering fundamental support to both Technicians and customers in our mission to accelerate the world’s transition to sustainable energy. As a Parts Advisor, you will provide critical parts support to the Service Center; liaise with other departments, as well as focusing on the continuous development of your skills. We’ve created one of the most innovative vehicles ever made and you will help ensure an equally innovative service to customers. To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for the brand and the ability to thrive in a team environment.
What You’ll Do- Source parts from Distribution Denters and other Service center locations and allocate them to vehicle service appointments
- Monitor inventory within the parts system, communicate parts updates and availability with relevant team members
- Review upcoming appointments and ensure they are properly prepared and documented in our system
- Prepare internal orders for shipment to other service center locations
- Process and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteries
- Systematically receive, inspect, and put away stock and special-order parts
- Consistently manage the inventory stock level by performing daily perpetual parts counts, and reporting discrepancies
- Proactively maintain automated inventory replenishment lists
- Ensure excellent organization of stock room to Tesla standard with grocery store aesthetics
- Collaborate across organization and communicate parts updates and availability
- Escalate parts issues from internal or external suppliers in collaboration with Regional Parts Manager, acting as a point of contact to vendors and giving constructive feedback that will contribute to future improvements
- Pick up and transport parts using van or forklift, engaging 3rd parties when necessary
- Additional responsibilities as assigned to meet business needs
- Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
- Ability to thrive in a team-based environment and achieve common goals
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Great problem-solving skills, and strong ability to take initiative and be proactive
- Positive, enthusiastic, and willing to learn about the changes in the personal transportation industry and Tesla products and services
- Able to communicate, read, and write effectively in the English language on all levels
- Proficient in MS Office
- Able to certify at Parts Advisors 1 and obtain Tesla forklift certification
- Valid driver’s license in the country in which you are applying, with a clean driving history; ability to obtain appropriate state licensing, where applicable
- Ability to perform repetitious duties including: regularly lift up to 25 lbs., sit, bend and stand for long periods of time
- Must be able to occasionally lift up to 50 lbs., climb or balance, kneel or crouch, and reach to retrieve parts
- Specific vision abilities required include: ability to identify parts, operate systems, and identify potential safety hazards in the parts department
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
