Parts Advisor

JESCO is a premier dealer of heavy construction equipment and technology in the Northeast and Mid-Atlantic regions. We proudly represent John Deere, Wirtgen, Kleeman, Vogele, Hamm, Ditch Witch, Magni, Topcon, and many more products for purchase, rental, parts, and service. Family-owned and operated for more than 50 years, we are hiring to grow our award-winning company of over 350 employees. 

Responsibilities

• Greet customers and provide customer assistance by responding to inquiries, evaluating customer needs, providing price quotes as appropriate.
• Maintain a high degree of proficiency with regard to the industry in order to instill customer confidence, assurance, and satisfaction with parts service
• Diplomatically handle customer complaints in a friendly, pleasing and personal manner. Always report any situation which may require supervisory attention.
• Identify proper part numbers, recommend and sell related items as a service and as requested by customers and or the service department
• Refer to computer and various dealer catalogs to determine parts and supply availability, and place special parts orders as needed.
• Operate computer to input, retrieve and view parts inventory data for incoming deliveries, sales and service department usage.
• Source and order parts and supplies from local part stores to fulfill emergency orders as needed.
• Ensure that reference materials, catalogs and price books are current, (Manual & Electronic) and accessible and readable.
• Make certain that promise of delivery is completed. Advise customer of any known delays.
• Maintain work area and equipment in a clean, orderly manner always keeping safety and security in mind. Report deficiencies as necessary
• Individuals must comply with all safety policies, and have the ability to lift and move up to 70 lbs.
• Increase knowledge of business trade through meetings, training, and classes available for advancement.
• Cooperate with other company personnel to assist with parts information as required
• Make yourself available for overtime, understanding that the equipment repair business may call for it from time to time.
• Advise superiors of all changes in the department which can affect company success