Partner Success Manager

Do you have a passion for building relationships and finding technical solutions? Are you looking for a place where you can have a positive impact and work with a group smart, talented and fun colleagues? ITPartners+ is looking for a Partner Success Manager to work with existing and potential partners.
Who We Are
ITPartners+ is an IT Managed Services Provider experiencing rapid growth in Grand Rapids, MI, and Minneapolis, MN. A multiple winner of the Best and Brightest Companies to Work For, ITPartners+ has rapidly grown thanks to our core values of Do Great Work, Make It Fun, and Think Big. These values have helped us foster a work environment that is supportive, goal-oriented, and just plain fun.
Who You Are
You are a proven IT account manager with excellent relational skills and a strong understanding of IT services. You are driven to succeed and can manage and prioritize multiple tasks effectively
Your Skills and Background:

• Proven experience in account management, preferably in the IT or MSP sector
• Strong understanding of IT services and their business applications
• Excellent communication, negotiation, and presentation skills
• Ability to build rapport and trust with clients
• Strategic and analytical thinking abilities
• Capability to manage and prioritize multiple tasks effectively
• Bachelor's degree in business administration, IT, or related field preferred
• Relevant industry certifications are a plus

What You Will Do

1. Partner Relationship Management: Build and maintain strong, long-lasting relationships. Act as the primary point of contact and advocate for partner.
2. Service Delivery Oversight: Ensure that services are delivered in accordance with agreed-upon standards and SLAs. Coordinate with technical teams to address IT needs effectively.
3. Strategic Planning: Work closely with partners to understand their business objectives and align our IT services with their goals.
4. Account Growth: Identify opportunities for account expansion by understanding their evolving needs. Propose solutions that enhance their operational efficiency and effectiveness.
5. New Account Leads: Follow-up and close new business from provided qualified leads.
6. Performance Monitoring: Regularly evaluate service performance metrics and conduct partner satisfaction assessments.
7. Issue Resolution: Promptly address partner concerns and issues, ensuring resolution in a timely and satisfactory manner.
8. Reporting and Administration: Maintain accurate records and provide regular updates to both partners and internal management.

Benefits of Working at ITPartners+

• 99% fully paid for healthcare coverage for the employee
  • Includes up to 40 subsidized mental health sessions
  • Health premiums subsidized for family
• Optional Subsidized Dental & Vision Insurance
• Life Insurance & AD&D
• Fitness facility on-premises (Grand Rapids only)
• Maternity & Paternity Leave (Including foster and adoption)
• Virtually unlimited paid time off
• A focus on personal growth
• Fully stocked bar and unlimited snacks
• Profit-sharing 401K
• A fun work environment with bonuses and company parties

Our mission at ITPartners+ is to positively impact people. We accomplish it is through building and nurturing the best team possible, the best partners and giving back to our community. To learn more about us, check out our website at www.itpartners.com or connect with us on LinkedIn at www.linkedin.com/company/itpar.
Equal Opportunity Employer:
ITPartners+ is an Equal Opportunity Employer who will not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, disability, or age.
One Last Thing:
Instead of a cover letter, please record a 1-2 minute video of yourself via YouTube or Vimeo to Noelle at noelle@itpartners.com introducing us to you and why you would be a good fit, this will fast-track our response to you.