Partner Success Manager

Education Level: College Degree Required

Experience: Telecom Experience Required

Compensation: Base Salary + Bonus Potential

Benefits: Excellent Package including Medical Insurance, 401K, PTO, etc

Location: Remote (Travel Required)

Employment Type: Full Time

About the candidate:

• Must have their own vehicle that is insured, maintained and in good working condition for travel within assigned territory.
• Must maintain a valid driver’s license.
• Positive, high energy, and excellent communication skills.
• Contributes to building a positive team environment.
• Treats others with respect and consideration regardless of their status or position.
• Must possess strong knowledge of the telecommunications industry.
• Uses time efficiently; Prioritizes and plans work activities.
• Access to stable internet connection for video calls and VoIP calls.
• Must maintain good hygiene and professional appearance for face-to-face meetings with partners and members.
• Self-motivated and able to work independently.
• Follows instructions and responds to management direction.
• Strong communication skills and interpersonal skills.
• Strives to continuously build knowledge skills via training and development opportunities, and shares expertise with others.
• Must be able to adapt quickly to an ever-changing environment (organizational growth/changes, process improvements, sales strategies, etc).

Key Responsibilities

• Own day-to-day communications with partners to ensure expectations are met. Must be on the forefront of partner communications and responsible for any needed escalations to executive management.
• Work closely with partners, company leadership, and other stakeholders to identify and develop plans for growth opportunities.
• Collaborate with Marketing and Sales Leadership to develop business plans aligned with company objectives.
• Create prescriptive and customized Partner Success plans based on company goals and local market challenges.
• Ensure that sentiment is strong between partner and company, serve as a partner advocate, and lead cross-functional efforts to ensure a strong relationship with our partners.
• Build relationships with local Chambers, Economic Development Authorities, and other community organizations/stakeholders to identify opportunities for growth in both residential and commercial sectors.
• Maintain open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride, and quality of service to the members.
• Attend events as needed to help promote the company.
• Capture and review any competitive information gathered and proactively communicate this information to Marketing.
• Performs any other related duties as assigned.
• Reports to Director of Sales

Performance Tracking and Reporting

• Track and report on all plans and initiatives to gauge effectiveness and progress.
• Lead quarterly business reviews with each partner.
• Act as data strategist for each partner and be able to prepare and present comprehensive reports and presentations on partner satisfaction, company performance, market insights, trends, and activities to senior management.