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SalaryAt FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Our Modern, Flexible Workplace:
We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you! It is anticipated that an incumbent in this role will work remotely for three (3) or more days a week and will share a hoteling workspace when working onsite. Work location is subject to change based on business needs.
Summary of the Job:
The POS Lending team is seeking a Partner Success Manager to effectively define and manage our contractor partnerships. In this critical role you will act as a thought leader and voice of the partner; listening, learning and advocating for the partners and their customers throughout the organization. This is a fast-paced job that is focused on superior customer service, reputation and growth of our platform and products. Our ideal candidate has a strong business background with experience in account management for proven brands.
About This Role:
Responsibilities & Duties:
- Acts as the collaboration partner with our POS Lending partners to ensure they are supported, informed, and aligned to the direction of our product team.
- Partners with internal and external stakeholders to bring value-add solutions and ideas to support the mission of our partners and their financing needs.
- Communication around product delivery, marketing initiatives, and partnership opportunities and their key initiatives.
- Have a holistic view of the partner community and a deep understanding of the capabilities and solutions that will satisfy customers.
- Advise our product teams on the value and opportunities we have with our partners.
- Manage the partner contract, any SLAs, partner requirements, and renewal process working with Legal and other internal teams.
- Expand engagement of current partnerships by supporting their needs, expanding relationships, and growing overall satisfaction.
- Create a strong alliance with internal stakeholders related to business development of customers and new vendors or partners, being an integral part of the deal and ongoing management of key relationships
- Work closely with the Product, Technology and Business teams to ensure partners deliver quality results for the organization and our customers.
- Ensure partner onboarding goes smoothly and stays on track including vendor management and monitoring.
- Work with internal team and partners to ensure training is completed prior to launch, and we maintain a log of new and terminated employees for ongoing training purposes.
The Ideal Candidate for This Role:
Basic Qualifications:
- Bachelor’s Degree, with 3+ years of relevant experience
- Experience in account management, business development, marketing, or partnerships
- Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations
- Strong presentation skills and comfort interacting with all levels of a partners’ organization.
- Outstanding organizational and project management skills, with attention to detail
- Demonstrated experience with business and financial acumen related to managing key customer relationships in a financial institution
- Mastery in PowerPoint and Excel
Hybrid work arrangement preferred, with consideration for 100% remote for qualified candidates.
Equity, Diversity, & Inclusion:
FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
