Partner Liaison

Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!

Overview:

Providing our clients with exceptional service is the foundation of our business. As a Partner Liaison, you will be responsible for supporting efforts to build and maintain a reliable and dedicated Independent Contractor workforce.

What you'll do:

• Process the onboarding of new Independent Contractors (ICs), including candidate interviews, welcome package, forms distribution, collection and uploading to IC profile in Vision, training, & separation
• Welcoming the newly released ICs and acclimating them to local protocol and exposure to live jobs before independent work
• Fully understand all Veritext products and services and be able to train IC partners on the products and services they utilize in their assignments
• Handle the initial and annual verification of individual Independent Contractor statuses
• Act as a liaison between ICs and Calendar teams
• Counsel ICs on proper conduct when issues arise
• Daily assistance to ICs who have issues with software and file submission, Veritext products and provide support for various issues as they arise
• Identify IC high performance & career pathing opportunities as well as negotiate rates to align with regional goals
• Work with the scheduling team to ensure proper usage of IC’s
• Keep ICs informed and abreast of Veritext policies as relates to ICs when issued
• Create metrics for the team, as well as a system of goals and incentives
• Provide training as needed and manage performance
• Understand Company targets and strive to meet and exceed
• Understand Veritext products and services, their value and commensurate fees
• Participate in and absorb all trainings including Veritext University, Summer Camp, in-person development sessions, etc.
• Ensure that departmental training and procedure materials are current, effective and utilized
• Collaborate with Quality Assessment team to monitor and coach to performance issues and trends
• Actively facilitate and monitor Community Network & Reporter Roundtable forums to remain up to date on all Digital Reporting processes & policies
• Drive analysis reporting and conversation including discussing strategy, roadblocks and established utilization goals ensuring ICs are being utilized optimally compared to their desired availability to meet their needs and Veritext goals

Who you are:

• Minimum of 5-7 years of relevant court reporting experience
• Proficiency in MS Office required (i.e. Excel, Word and Outlook)
• Excellent management skills
• Ability to analyze workflow and make changes to meet IC needs
• Customer service oriented with strong interpersonal skills and the ability to communicate and interact effectively
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must be detail oriented, organized, be able to multi-task and work under pressure to meet or exceed deadlines
• Proactive and motivated with strong problem solving and follow up skills
• Customer service oriented with strong interpersonal skills and the ability to build relationships
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must possess excellent written and verbal communication skills
• Must be detail oriented, organized and be able to multi-task
• Prior knowledge of/experience working as a court reporter preferred

Benefits:

• Competitive compensation and total rewards package
• Comprehensive medical, dental and vision insurance
• Hybrid work structure (two days in the office, three days working remotely)
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp – a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.