Partner Admissions Manager

Contract type: Full Time- Permanent.

Location: North America (Remote working)  

We are looking for an Admissions Manager, in this role you will process applications for partner universities from established Study Group recruitment channels. You will process tuition and fees invoices and payments, and establish and maintain good working relations with the partner universities and Study Group recruitment staff, partner agents and centre administration and staff. Identify and implement effective working practices for the admissions process to ensure target goals for customer service, service level agreements, and response time and accuracy are consistently met.

ABOUT THE ROLE 

• Primary admissions contact for partner university admissions staff, Study Group recruitment staff, and Study Group agents during the confirmation stage of the admission process
• Review applications that have been assessed by the Assessment Team for accuracy and completeness and forward letter of admittance and confirmation packet to admissible applicants.
• Review international applications for accuracy and completeness prior to submitting to University for admission decision.
• Meet weekly/bi-weekly with partner university admission contact, prepare agenda items and draft minutes.  Escalate unresolved issues to Partner Admissions Team Lead.
• Discuss regularly with university partners progress and issues with pending applications. Escalate when necessary if insufficient progress is made by the university partner on pending assessments.
• In cooperation with Center or University Staff, track the status of I20 requests and escalate as required.
• Prepare and deliver training on admission requirements and admission process to recruitment members.
• Accurately respond to inquiries from university admissions staff and Customer Service team, to specified procedures within agreed time frames.
• Respond to all agent communication regarding individual cases clearly and thoroughly within 24 hrs.
• Enter and track application data on student enrollment databases, maintain all student records ensuring all data is accurate and current on all enrollment reports.
• Update scholarship information in all systems, prepare and send scholarship letters in accordance with timelines and procedures.
• Proactively manage initial deposit, first semester invoicing and refund procedures, liaise with students, agents and financial department when necessary.
• Ensure collection of all outstanding admissions documents from newly enrolled students.
• Liaise with Study Group recruitment staff to support counselor relationship targets and optimize conversion while ensuring compliance with set admissions guidelines.
• Monitor, compile and analyze enrollment data, agent trends and local market information ensuring the Partner Admissions Team Lead is aware of any potential agent, center or market issues.
• Proactively seek and maintain accurate product knowledge of all Center and University programs
• Work with and update University systems and departments, within parameters and processes agreed with the University.

ABOUT YOU

• 4-year university degree
• Experience working with international students in a post-secondary environment desired
• Experience working in university admissions or registration desired
• Study abroad experience a plus

***If your state or city has a salary transparency law (including Colorado, Connecticut, Maryland, Nevada, Rhode Island, Illinois, California, and Washington), please contact Amanda Spring on iscrecruitment@studygroup.com for the salary range associated with this position, please include the full job title of the role you would like information on. 

ABOUT US 

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.  

ORGANISATIONAL COMPLIANCE  

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification. 

We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy. 

Powered by JazzHR

bRTZiCcR0t