Participant Services Representative

Job Summary

The Fund Office is currently seeking a Participant Services Representative in our Benefit Department.

This role will handle all inquiries from participants, or from organizations making inquiries on behalf of participants, including phone calls, email, written request, facsimile, walk-in or via our website on all Funds related matters

Responsibilities and Duties

Responsible for the following related to the Fund Office benefit plans:

- Process participant calls and take care of necessary follow-up

- Handle all carrier issues

- Handle all participant inquiries (Health & Welfare, Pension, Annuity, Website)

- Generate participant work history reports

- Additional duties and tasks as may be assigned by management personnel

Qualifications and Skills

• High School education or some College preferred
• Minimum of two years of experience in customer service preferred
• Experience working with and knowledge of Health and Welfare Benefits
• Excellent communication and written skills
• Good computer skills

Benefits

We offer fully paid medical, dental and vision coverage, along with pension, annuity and 401(k) plans. These are very visible positions that offer outstanding growth opportunity.

Job Type: Full-time

Job Type: Full-time

Pay: $38.50 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have prior employment experience working with Health and Welfare and Benefit plan.

Experience:

• Benefit customer service: 2 years (Preferred)
• Health and Welfare: 2 years (Preferred)

Work Location: Hybrid remote in New York, NY 10016