Participant Coordinator

About Us
DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools - including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 3,200 employees dedicated to the idea that "Your Mission is Our Passion," DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.
Overview
We are seeking a Participant Coordinator to serve on a multi-disciplinary team of dedicated research professionals that supports research studies for the National Institute of Environmental Health Science (NIEHS) Clinical Research Unit (CRU). This position is based in-person, onsite at the NIEHS CRU in Research Triangle Park, NC.
The CRU conducts a diverse array of research studies, including in pulmonary diseases, medical genetics and reproductive health, as well as investigator-initiated IND/FDA studies. As a Participant Coordinator, you will play a vital role in assisting participants throughout their study participation.
Responsibilities
Role and Responsibilities:

• Greets and assists participants in person and by phone; ascertains purpose of visit and/or call; responds to inquiries and directs participants to appropriate staff as necessary.
• Manages participant arrivals and departures during clinic visits.
• Assists participants with NIH registration and admission paperwork and processes completed forms in applicable electronic systems.
• Contributes to the development of new protocols by providing input and feedback on the participant coordination workflow and compensation aspects.
• Manages the handling, storage, and retrieval of source documents.
• Tracks compensation and reimbursement through appropriate systems.
• Point person for shipping and office supplies at the CRU; regularly checks supply stock and inventory level; anticipates needed supplies; verifies receipt of supplies; reports and schedules office equipment service and repairs.
• Protects participants' rights by maintaining confidentiality of personal information by ensuring that all medical records, participant documents, and any other items with participant identifiers are locked in medical record room at end of day.
• Answers routine correspondence regarding requests for information of a non-technical nature; seeks signatures for correspondence as necessary.
• Provides clinical office support to ensure participant satisfaction; assists with obtaining participant feedback regarding satisfaction.
• Maintains operations by following policies and procedures, reporting needed changes.
• Assists with study kit assembly, shipping, and scheduling of courier pickups.
• Assists with other clinical research protocol planning and implementation tasks as needed.

Qualifications
Additional Qualifications and Education Requirements:

• A bachelor's degree or equivalent combination of training and experience. Minimum of 2 years of experience in an environment that fosters the skills below.

Preferred / Special Skills:

• Strong communication and interpersonal skills
• Attention to detail
• Proficient in computer usage (i.e. word processing, spreadsheets, data entry, electronic mail and internet functions) and ability to learn new systems quickly.
• Ability to multi-task and manage time effectively.
• Ability to establish and maintain effective working relationships with medical professionals, coworkers, and participants.
• Familiarity with medical charts and records.
• Basic understanding of data collection, data management and data security.
• Experience in clinical research a plus.

Benefits
DLH Corp offers our employees an excellent benefits package including - Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services and more. We want our employees to save for their future, therefore we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-Learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.
EEO
DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.