Part Time Visitor Center Supervisor

Job Overview:
We are seeking a highly motivated and experienced individual to join our team as a Part Time Supervisor. As a Supervisor, you will be responsible for overseeing the daily operations of our facility and ensuring exceptional customer service. This is a dynamic role that requires excellent communication and decision making abilities and a passion for providing memorable experiences to our guests and visitors.

Duties:

· Greet visitors in a friendly and professional manner.

· Effectively identify visitors’ interests to make appropriate recommendations and suggestions. Equally promote Visit Baltimore Partners as well as Baltimore activities to all customers.

· Stay up to date with general Baltimore information, Visit Baltimore Partner information, City events and other promotions to provide visitors with the best information to enhance their experience in Baltimore. Effectively navigate Visit Baltimore’s website and conduct general internet searches to find information.

· Assist in managing the up-to-date information that coworkers and volunteers use in their day-to-day interaction and promotions. Communicate with Visit Baltimore Partners on a regular basis to determine hours of operation, ticket prices, etc.

· Promote and sell retail items. Effectively operate Visitor Center computer systems, inventory systems, retail registers, etc.

· Keep brochure racks stocked, assist with brochure inventory management and re-orders.

· Assist with collecting visitor survey information as needed.

· Assist with tidying up the main floor, desk areas and restrooms as needed.

· Oversee opening and closing of building on time according to hours of operation.

· Reconcile daily sales transactions and cash drawers, prepare bank deposit slips, securing cash and receipts in the safe.

· Assist staff and volunteers in successfully performing their job duties.

Qualifications:
- Flexible work schedule with the ability to work a minimum of 7-hour increments, one weekend day per week, and up to 25 hours per week based on availability.

- Demonstrated experience working in customer service within a team environment
- Exceptional communication and decision making skills
- Basic computer proficiency with ability to use the internet as an informational resource effectively. Ability to learn inventory and retail sales systems as needed.

- Team player with a positive attitude and willingness to learn

- Knowledge of Baltimore and the hospitality industry a plus.

- Dependability and professionalism are a must.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements associated with the role of a Supervisor.

Job Type: Part-time

Pay: Up to $20.00 per hour

Expected hours: No more than 24 per week

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Weekends as needed

People with a criminal record are encouraged to apply

Ability to Relocate:

• Baltimore, MD 21202: Relocate before starting work (Required)

Work Location: In person