Address
Form of work
SalaryBenefits:
Job Description
My Key Responsibilities
THE KEY INDICATORS WHICH MY PERFORMANCE IS MEASURED AGAINST
Amazing Service – 6 Points of Service
Delicious Food and Drinks – 6 Points of Production
Well Loved Shop – Cleanliness and Health & Safety
Shop Profitability: Productivity
- 401(k)
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
Job Description
My Key Responsibilities
- Food Safety standards
- Health and Safety standards
- Production Skills
- Service Skills
- Knowledge
- Performance
THE KEY INDICATORS WHICH MY PERFORMANCE IS MEASURED AGAINST
- Productivity
- Quality
- Accuracy
- Behaviors'
- Happy Teams Happy Customers
- Amazing Standards Everyday
- Never Standing Still
- Doing the Right Thing
- The Right Pret People - Team Work
- To maintain good relationships with all of the shop’s team
- To take on jobs to balance workload across team
- To work in any area FOH and BOH, as requested by your manager (Hot Food, Coffee, etc)
- To work together to ensure the FOH and BOH and delivery business is the best it can be
- To have a good knowledge of Pret standards in all areas of the business
- To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas
- TM Star: To be an ‘Ace in Place’ within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge
Amazing Service – 6 Points of Service
- To always follow the 6 Key Points of Service
- To serve customers efficiently, politely and quickly in an engaging manner
- To take the time to respond to customers’ needs delivering outstanding and amazing service
- To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas
- To bust queues through speed of service and calling to customers
- To wear a clean and immaculate uniform at all times whilst on shift
- To ensure products are presented in bags or on trays according to Pret standards
- TM Star: To consistently have high performance in till speed and accuracy
Delicious Food and Drinks – 6 Points of Production
- To always follow the 6 Key Point of Production
- To create delicious food and drinks according to Pret standards in an efficient, safe environment
- To have the ability and knowledge to make all BPDs and cover the back counter in the absence of the Barista
- To have the ability and knowledge to make, time and label all hot food and cover the Hot Chef where necessary
- To have the ability to accept and prepare PPU orders
- To ensure stock is rotated and used according to standard
- To be aware of selection guidelines and activity contribute to maintaining selection throughout the shift. This includes, but is not limited to: BTS, MTS, Hot Food, and Crossiantre items
Well Loved Shop – Cleanliness and Health & Safety
- To complete the WTP Pathway and pass the Pret Food Hygiene test
- To adhere to all aspects of BOH health & safety and food safety in accordance with Pret standards
- To inform the shop management team of any safety concerns immediately
- To ensure that I follow Food Safety Standards; and for the Health and Safety standards to protect my team and customers
- To complete all training, to enable me to understand the Pret standards and safety processes I must follow and will ensure to follow these processes at all times
Shop Profitability: Productivity
- To complete and pass all TM and TM* training in a timely manner
- To adhere to financial standards on tills
- TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality
- Growing Sales
- To maintain clean and well-stocked displays
- To follow merchandising and displays guidelines
- To support the execution of successful food launches
- Team Member will from time to time be required to work in other shops as needed
- Team Member must be able to lift/push/pull/carry up to 50lbs; able to walk up/down stairs and be standing on your feet for up to 8-10 hours per day
- Team Member is required to carry out any other reasonable duties as requested by the Manager on duty
