Part Time Service & Staffing Coordinator (Weekends / Weeknights)

Assisting Hands Home Care Fremont, a leader for In-Home Care services is looking for a Part Time On Call Service & Staffing Coordinator to join our team. At Assisting Hands, we are a people first company and you truly are the heart of our company. Not only do we provide a supportive work environment, but we also offer competitive pay, and benefits!

We are seeking a Part Time Service & Staffing Coordinator to join our growing family. This position will require the candidate to be on-call and available on the weekends and weeknights. The ideal candidate is dependable, passionate about senior care and doesn’t shy away from a challenge and is looking for a promising career. We care about our people, their growth and long term success. We believe in providing an exceptional experience for our senior clients by promoting an environment of kindness, compassion, integrity, accountability, integrity and creativity.

We are looking for an energetic, outgoing professional who truly enjoys building relationships with clients and their families, caregivers and referral sources. In this role, you will be the face and voice of our company: the first face our caregivers see and the first voice our clients hear.

Assisting Hands Fremont offers a competitive salary, benefits, vacation, and other benefits to the right candidate. We want you to love your job!

The Ideal fit to join our family:

• Enjoys a fast paced environment: Whether it’s interviewing caregivers or staffing a new client, you’re able to wear multiple hats and have a keen ability to multitask.
• Compassionate: In this role you will be dealing with seniors, families and the heart of our company - our caregivers. Having compassion and good communication skills is key. You will spend a majority of your day interacting with our care team and families.
• Highly attentive and resourceful: Must have the ability to match the right caregiver with a client and be able to work with a sense of urgency in identifying staff or hiring when unavailable.
• Sharp eye for compliance: Ability to track expirations, paperwork, care notes, and ensure all caregivers are up to date.

We want someone who wants to GROW with our company.

What You’ll Be Doing:

• Answer calls, emails and messages.
• Answer employment inquiries, schedule and conduct applicant interviews.
• Restaff cases when home care aides call-out or no-show to ensure and maintain continuity of client care during off-hours.
• Reach out to clients and inform them about schedule change and plans for restaffing.
• Handle staffing needs for new incoming cases, match home care aides with the needs of our clients.
• Keep log and report to client and Care Management team all schedule or staff changes and cancellations that occurred while on off-hours shift including call outs, authorization for change in hourly rate, overtime and/or mileage, and client complaints or concerns.
• Perform on-call duties as a home care aide when necessary.

Knowledge, Skills, and Abilities Required:

• Applicants are subject to State Licensure background checks and must have a clean driving record.
• Applicant must be well organized, detail-oriented, demonstrate excellent oral and written communication skills and the ability to listen effectively
• Maintain the desire to please clients and provide excellent customer service
• The position requires critical thinking skills and the ability to generate resolutions to daily challenges and opportunities
• Responsibilities include matching caregiver personalities, skills, location, and availability with the needs of our clients, assuring 100% coverage of client schedules and resolving all scheduling issues promptly
• Must be local to the San Francisco Bay Area area to apply
• Availability to complete some on-call duties
• Previous staffing and scheduling experience preferred

Schedule:

• Weekends on call
• Monday to Friday weeknights (5:30pm - 11:00pm)

Experience:

• Excellent communication skills and ability to engage with our caregivers and clients.
• Self starter who is motivated and passionate to help.
• Experience working in the home care or health care industry preferred.
• Experience in staffing / scheduling health care aide services.

Benefits:

• Competitive Pay
• Benefits (401k, Health, Vision, Dental)
• Paid Time Off
• Employee Appreciation Days

Work Location: remote

If you want to join the best Home Care agency with the opportunity to advance and love where you work, then apply today!

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 16 – 30 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• On call
• Weekends as needed

Work Location: Hybrid remote in Newark, CA 94560