Part-Time Seasonal Guest Ambassador

Part-Time Seasonal Guest Ambassador

The Role

Liberty Science Center (LSC) is seeking multiple part-time Seasonal Guest Ambassadors to provide excellent customer care to our enthusiastic guests from March to September. Ambassadors are the first point of contact with our guests and play a vital role in providing a quality experience from the moment visitors walk through our doors to the moment they exit. The Guest Ambassador is the heartbeat of the frontline team and is essential to fostering an environment that is safe, engaging, enjoyable, and conducive to learning. Seasonal Guest Ambassadors will work in a variety of galleries and experiences throughout the building to engage guests, answer questions, resolve issues, control crowds and lines, and oversee the condition, presentation, and safety of all public spaces.

Seasonal Guest Ambassadors report to the Guest Engagement management team and are active members of the Guest Operations and Group Services team.

What You’ll Bring

Charismatic, energetic, and friendly, your customer-service focus and positivity drives our goal to continuously improve what our guests experience at Liberty Science Center. Along with your customer service expertise, you:

• Enjoy speaking in public and getting to know our visitors
• Take initiative and are quick to solve problems and offer creative solutions
• Work well within a team-based setting
• Possess strong judgment- you make decisions that keep the guest experience in mind and know when it is appropriate to refer to a supervisor
• Uphold a consistently high level of enthusiasm and energy whether it is a busy or slow day
• Thrive in an ever-changing, high-energy environment and demonstrate flexibility by following direction and adjusting to changing policies and procedures
• Love to have a good time! You are ready to play and interact with guests of all ages (heavy focus on children 3-13)

What You’ll Do

Below is an overview of your essential functions. Please note this is not an exhaustive list as new responsibilities can be added as business needs demand:

● Personally provide excellent, gold standard customer service at all times in all areas throughout Liberty Science Center

● Greet and welcome guests as they enter the Science Center as well as throughout the building and assist guests with orientation and directions

● Provide high quality, end-to-end care of LSC guests including online ticket purchasers, walk-up customers, and LSC members at all operational ticketing stations

● Cultivate a positive and enriching experience for LSC guests by playing with and engaging guests within galleries, answering questions, and presenting a thorough and accurate knowledge of all LSC offerings including exhibitions, theater shows, events, programs, etc

● Manage large crowds and queues calmly and efficiently

● Serve as an advocate for guests while simultaneously promoting the interests of LSC, by communicating with a variety of diverse guests to ensure a positive museum experience and resolving visitors’ concerns and complaints to their satisfaction and LSC’s

● Oversee and monitor the condition, presentation, and safety of all public spaces and assist in the preparation and closing of all public spaces

● Present science topics in a comprehensive and accessible manner to learners of all ages, adjusting facilitation as necessary to respond to individual needs

● Demonstrate leading performance that sets the standard for others, including stellar attendance and reliability, exceptional guest engagement, and carrying oneself with the utmost professionalism

● Be present and on time for all scheduled shifts

● Contribute to a positive team-based workplace culture that embraces and

advances team goals through peer coaching and modeling

● Follow all LSC and departmental policies and procedures

● Leader in safety and cleanliness. Assist with cleaning duties.

● Assist in training of new hires to the highest of service standards

● Provide assistance with special events and programming as needed

● Maintain an accurate register throughout the day and successfully reconcile all on-site payments, check-ins, and ticket/voucher redemptions

● Accurately input data into LSC’s ticketing system (Tessitura)

Desired Knowledge, Skills, and Abilities (KSAs)

• Applied knowledge of superior guest experience standards
• Outstanding peer modeling, coaching, and training capabilities
• Strong teaming and collaboration skills
• Exceptional communication and de-escalation skills
• Creative and resourceful problem solving skills
• Ability to work well as a team member or independently

Minimum Qualifications and Experience

• Minimum age requirement: 18 years
• High school diploma or GED
• Prior success in the delivery of quality customer service in a fast-paced environment is a huge plus!

Classification and Schedule

The Seasonal Guest Ambassador is a position that offers an opportunity to work a part-time schedule for a temporary period of time. This role is non-exempt, meaning it is eligible for overtime for work that exceeds 40 hours per week. All overtime must be approved in advance by the supervisor.

Seasonal Guest Ambassadors . Opportunities to work evening events will also be available. Shifts may range from 4-8 hours in duration.

Physical/Environmental Demands

The physical and environmental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee must also be able to stand for extended periods of time while interacting with the public. The position requires the ability to navigate LSC on concrete floors, bend/lift/stretch, tolerate high levels of noise, navigate crowds, and publicly speak. This role also requires the ability to work outdoors, including navigating uneven ground and being exposed to varied weather elements. The ability to lift 25 pounds is required.

Our Culture & Benefits

LSC prides itself on fostering a culture that enables all employees to experience a sense of pleasure, passion, and purpose while in the workplace. We believe in embracing and driving change, inspiring fun and learning, and creating a positive and family friendly team spirit. Our differences as individuals (race, gender, age, cultural heritage, physical ability, education and lifestyle) are an asset and contribute to our ability to drive innovation. Lastly, at the heart of our work culture is the commitment to delivering a “wow factor” through our exceptional customer service to not only our guests but also one another.

Compensation

The Seasonal Guest Ambassador is compensated at a rate of $17.50/hour. Liberty Science Center also provides perks for all eligible part-time employees, including:

• Paid sick time
• 25% discount for staff in the LSC store
• 15% discount in the Cosmic Cafe
• LSC Family Membership
• Free parking

To Apply:

Please submit a cover letter and resume highlighting why this role and this organization are a good fit for you, and complete the required questions (on the LSC Careers Page).

Job Types: Part-time, Seasonal

Pay: $17.50 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person