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SalaryWage & Job info: $16-18/hr + Tips (Part Time - less than 30 hours per week)
Join the top ranking boutique hotel in Bend, Oregon! The Oxford Hotel, Bend ranked #8 as best hotel in Central Oregon & Conde Nas in the PNW by by Reader's Choice Awards in 2023!
The Oxford Hotel Bend is part of the Oxford Collection of hotels. Our employees are our number one asset and seek exceptional friendly staff to join our team. Oxford Collection of hotels is a rapidly growing, innovative and progressive organization that truly recognizes the value of its employees. We offer competitive pay and a robust benefits package (medical, dental, vision, 401k/profit sharing, PTO, and property discounts).
The Server is an integral member of the food & beverage team that provides outstanding customer service and creates a memorable experience for our guests. This position is responsible for taking guest orders, serving food and beverages, taking payment, checking on guest satisfaction while maintaining sanitation and cleanliness standards.
ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.
Food and Beverage Service (70%): Maintain knowledge of menu and restaurant specials, take guest orders and input orders accurately into the POS system, clarify meal requirements, allergies, dietary needs and special requests with the guest and culinary team, retrieve and deliver food and beverages in a timely manner, multi-task with an impeccable eye for detail to ensure accuracy and efficiency while adhering to sanitation, cleanliness, safety, and alcohol control policies.
Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.
Guest Relations (20%): Welcome guests warmly and respond to guest requests in a timely, friendly and efficient manner. Communicate clearly and effectively with guests and kitchen staff. Effectively listen, understand, clarify, and resolve concerns raised by coworkers and guests. Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests.
Other (10%): Communicate effectively with all hotel staff to ensure smooth delivery of services. Obtain sales leads for the sales department. Other duties as assigned.
COMPETENCIES
Professional Appearance - Presents a professional and polished look
Customer Service – Understands and meets the needs of guests
Team Orientation – Works cooperatively with others, assisting voluntarily
Stress Management – Exhibits self-awareness and self-control in pressure situations
Company Character – Supports company vision and values
EDUCATION & EXPERIENCE
High School Diploma or GED preferred
Food handler’s license and liquor server permits as required by state law (or ability to obtain)
Previous food & beverage experience preferred
Previous hospitality experience preferred
JOB REQUIREMENTS
Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Reliable and consistent attendance
PHYSICAL REQUIREMENTS
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to list 30 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside in a variety of weather conditions
The Oxford Collection of hotels is proud to be an Equal Opportunity Employer.We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to all terms and conditions of employment. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
All offers are contingent on preemployment screening.
