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Form of workJob Description
POSITION SUMMARY:
Responsible to assemble customers’ on-line orders, stage, and load to pick-up location prior to customers arrival. Provide a positive customer service experience that make customers want to return to on-line shopping.
ESSENTIAL JOB FUNCTIONS:
- Surpass customer expectations of online shopping experience with Order Fulfillment accuracy and quality product selection
- Fulfill customer order requests with proficiency and precision while processing through order management system
- Accurately track order selection and package product appropriately with respect and consideration of specific customer requests
- Inform customer of product replacements needs prior to scheduled pick-up or delivery
- Ensure positive shopping experience for both online and in-store Kroger customers
- Adhere to local, state, and federal laws, food safety procedures, and company guidelines
- Maintain organization and cleanliness of staging areas and equipment
- Report pricing, scanning, item location discrepancies and invalid temperature types to the Store E-Commerce Manager
- Inspect equipment and notify Store E-Commerce Manager or other store management of items in need of repair
- Perform required opening and closing procedures
- Learn and adapt to new and improved processes
- Can work independently with little supervision
- Be professional and helpful when dealing with customers
- Maintain good relationship with store management team and staff
- Practice safe lifting
- Other duties as assigned
Must be able to perform the essential functions of this position with or without reasonable accommodations
MINIMUM POSITION QUALIFICATIONS:
- High school diploma or GED equivalent
- Be 18 years of age or older
- Ability to read, write and communicate fluently in the English language
- Initiative-taking self-starter who can work with minimal supervision
- A smartphone with internet/data access is required. This position requires the installation and utilization of an app on your smartphone to complete the requirements of the position
MINIMUM PHYSICAL ABILITIES:
- Must be able to:
- remain standing for several hours at a time
- lift, push or pull 50 lbs. or more on a regular basis and occasionally up to 70 lbs
- continuously reach up and bend down, kneel, squat, reach in all directions and have unlimited upper and lower body mobility
- lift and extend 30 lbs. above the head, sometimes repeatedly
- have unlimited manual dexterity
- tolerate exposure to extreme temperatures (0-90 degrees)
DESIRED PREVIOUS JOB EXPERIENCE:
- Retail store experience
COMPETENCIES/SKILLS:
Some of the Competencies/Skills required to successfully perform this position are:
- Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements or cultures
- Building Strategic Working Relationships – developing and using collaborative relationships in Kroger Stores to facilitate the accomplishment of work goals
- Building Trust – interacting with others in a way that gives Kroger employees confidence in one’s intentions and those of the organization
- Communication – clearly conveying information and ideas through a variety of media to individuals or groups in the English language
- Customer Focus – making Kroger customers and their needs a primary focus of one’s actions; developing and sustaining productive relationships with Kroger employees
- Decision Making – identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
- Initiating Action – taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive; generating innovative solutions in work situations
- Negotiation – effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties
- Safety Awareness – identifying and correcting conditions that affect employee and customer safety; upholding safety standards
- Self-Starter – working the majority of the time without direct supervision; prioritizing, organizing and completing workload accurately within allotted time period
- Work Standards – setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
