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Form of workAt Qualicare Home Care, we strive to improve the quality of life of our clients by providing best in class Home Care. We offer personal and companion care services, dementia and alzheimer's care, hospice and palliative support, and family care coordination. We approach care from a holistic viewpoint. One that puts care in the hands of our experienced local experts. We provide care and support for not just one person, but for the entire family.
Qualicare Home Care is looking for a Care Manager Nurse for a premier Home Care agency in the Bay Area! Are you looking for a career opportunity of a lifetime? Look no further we will provide you the freedom and benefits you deserve. We offer leadership career opportunities, benefits, paid time off, 401K, paid training, health benefits. We are looking for the best but we provide the best as well with one of the most competitive paying Home Care agency in the Bay Area. Come join the Qualicare family and help us build the future of healthcare.
DESCRIPTION SUMMARY
The Care Manager is accountable and responsible for planning, directing, and evaluating client and staff; implementing the standards of care; and the development of staff personnel. The Care Manager provides leadership and direction in all aspects of client care. She/he functions and participates in the development, implementation, monitoring and evaluation of client programs and services while upholding Qualicare brand standards. This individual will assist in the delivery of Home Care services including client assessments, health education/counseling and follow-up care.
ESSENTIAL DUTIES & RESPONSIBILITIES Client Care Management
- Implements administrative and client care policies and practices for the Qualicare location in compliance with state regulations;
- Consults with supervisors and staff, individually or in groups, regarding clients, families, special programs and service programs
- Oversees client care management processes including intake-to-client conversions, case set-up, customer service, and converting inquiries to service provision;
- Consult with physicians in matters relating to client care services;
- Serves on the Professional Advisory Committee and periodically reviews policies relevant to client care with the committee
- Directs the implementation of service goals and objectives
- Develops standards that ensure safe and effective services to clients and families;
- Oversees the implementation and evaluation of client care services inclusive of regulatory licensure, certification criteria and accreditation standards;
- Collaborates in the development of an effective and efficient client care documentation system including statistical compilation and analysis relative to cost and staff service delivery;
- Achieves/exceeds client satisfaction and investigates issues and follows up promptly;
Staff Management & Development
- Conducts employee selection processes including recruitment, hiring and onboarding of staff;
- Supervises, schedules and manages overall performance of staff including compensation;
- Assesses appropriate staff supervision during all service hours and directs staff in performance of their duties;
- Directs and supervises professional and auxiliary personnel rendering client care services which include scheduling staff for both new and existing client engagements;
- Ensures staff development including caregiver orientation, in-service education, continuing education and evaluation of staff
- Verifies credentials and qualifications for caregiving personnel;
- Establishes job functions, qualifications and job descriptions for staff classification;
- Utilizes capabilities of nursing and paraprofessional personnel in the development of orientation and staff education programs;
- Responsible for familiarizing the employees with all laws and regulations, and shall have copies of the rules available for their use
- Achieves/exceeds employee satisfaction and investigates issues and follows up promptly;
Quality Assurance/Quality Improvement/Risk Management
- Participates in the review, analysis and appraisal of the effectiveness of the Qualicare program;
- Directs and monitors organizational performance improvement activities;
- Oversees Quality Assurance and utilization review activities
- Coordinates with the Quality Assurance Committee in the timely implementation of corrective action plans and controls;
- Oversees organizational risk management program and ensures compliance with federal and state legislative requirements in areas such as health, employment, and occupational health & safety;
- Evaluates service policies and functions which affect the Qualicare location, and recommends proposals for changes
- Evaluates the performance of the individuals in the program in relation to established standards and the individual's professional development;
- Implements utilization review activities;
Self-Development
- Participates in selective conferences and workshops to promote knowledge in community health trends, efficiency in job performance and overall professional growth
- Establishes and evaluates performance, personal goals and objectives for advancement in planning for personal growth
- Perform other duties as assigned
EDUCATION/EXPERIENCE REQUIREMENTS
- Registered Nurse with current unencumbered licensure to practice professional nursing in CA.
- Preferred: Bachelor's degree in Nursing - graduated from an accredited nursing program.
- Minimum three (3) years of experience with case management and hospice experience or related health care organization.
- Minimum three to five years of direct employee supervision.
- Possess exceptional nursing assessment skills
- Excellent teaching and training experience
- Proven ability to build quality and implement improvements with the operation
- Excellent interpersonal skills and analytic/critical thinker
- Excellent customer service skills and ability to deal tactfully with clients, staff and community
- Policy development is an asset;
- Understands state and federal regulatory compliance
