AddressSweetwater, the nation's #1 online retailer of musical instruments & pro audio gear is looking to add a Part-Time Guest Services team member to our growing Music Store team. We’re looking for people-oriented, outgoing, and positive individuals to bring their unique strengths to a fast-paced and ever-changing environment. As a member of Music Store Guest Services, you will help us meet the needs of those visiting the nation’s largest Music Store and ensure the Sweetwater Difference is exemplified in every guest’s experience on campus and throughout the Music Store.
This is a part-time role with flexibility for evening and weekend coverage.
Responsibilities:
- Provide the first impression to the world’s only Sweetwater Music Store with bright and personable service
- Listen to customer concerns and investigate problems to provide satisfactory solutions
- Review, coordinate, and schedule orders and inventory for upcoming visits
- Work closely with Music Store Sales Engineers to create orders and take payments
- Ensure customers receive orders in a timely manner
- Assist in Merchandising efforts throughout the store
- Provide timely responses to feedback regarding a guest’s visit
- Check in on guests
- Delegate necessary steps to turn negative experiences around
Qualifications:
- Dedication to outstanding customer service
- Passion for and ability to connect with others genuinely and effectively
- High attention to detail
- Experience and expertise with high amounts of multitasking
- Experience with and proficiency in computer-centered tasks and general computer software
- Ability to maintain a positive attitude and professional composure under pressure.
- Ability to stand and walk for long periods of time
- Ability to work and communicate effectively in a team dynamic
- Determined and solution-oriented mindset
Sweetwater “Ideal” Team-Player
- WOWs The Customer – You possess a deep passion and desire for creating amazing customer & employee experiences
- Get Things Done – You have a great work ethic and move through tasks with a sense of urgency
- Obsesses over the Details – You are committed to paying attention to the details
- Drives Continuous Improvement – You are always focusing on effective and efficient work and ways to get better
- Develop the Future – You are committed to the pursuit of growing personally & professionally and have a focus on bringing your colleagues along in that journey
We function best as a unified team, so relocation to our state-of-the-art campus in Fort Wayne, IN is required. Interested and qualified candidates, please apply. We look forward to exploring your #FullTimeDream with Sweetwater!
Sweetwater’s culture is one that is built on the creation and celebration of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work. Having a truly diverse workforce allows us the opportunity to collectively respect, learn and grow from each unique perspective and experience. We have welcomed thousands of employees and families who have joined the Sweetwater team from all over the nation and the world, and we welcome you, too, to find out why we consider a career at Sweetwater the full-time dream.
