Hotel Overnight Guest Services Agent

As an Overnight Guest Services Agent, you are responsible for a professional, yet personal and efficient check-in and check-out for each guest of the hotel. Process all payments according to established procedures and requirements. Provide information to any guest or visitor inquiries in person or via the telephone. In addition, you are expected to complete daily checklists and practice aggressive hospitality and courtesy at all times. You'll also be expected to finalize the End of Day and intitate the "Business Rollover" in the computer system.

Other responsibilities in this role:

• Provide prompt yet personal service at times of check-in & check-out
• Approach all encounters with guests, employees and members in a professional and personalized manner
• Maintain regular attendance in compliance with hotel standards, as required by scheduling, which will vary according to the needs of the hotel
• Must have a professional image and personality exuding confidence and leadership skills whilst encouraging safe and efficient hotel operations
• Help management apply the credit policy and guest billing policy
• Actively participate in daily briefings and meetings
• Expected to conduct oneself in a professional manner in all guest areas
• Ensures that the safety & confidentiality of all matters pertaining to guests and members are met in accordance with hotel standards
• Know all hotel emergency procedures
• Identify and solicit potential new loyalty rewards members
• Understand and communicate promotions and enhancements effectively with Service Professionals and guests
• Build rapport with VIP's, loyalty members, distinguished visitors; escort guests to rooms, make welcome calls, encourage feedback throughout their stay
• Offer to handle special arrangements during guest stay; coordinate future visits
• Actively participate in training and continuing education related to the Front Desk
• Complete projects in a timely manner
• Must be able to stand for long periods of time
• Must have working knowledge of computers and computer software systems.
• Other responsibilities may be assigned

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Night Audit: 1 year (Preferred)

Work Location: In person