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SalaryStudies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
JOB DESCRIPTION
ORGANIZATION: City of Lebanon LOCATION: Senior Center
DEPARTMENT: LINX Transit Program DATE: January 2024
JOB TITLE: LINX DispatcherJOB STATUS: Part-Time
SALARY GRADE: AFSCME 3 FLSA Exempt: No
PURPOSE OF POSITION: Dispatcher for the LINX (Lebanon Inter-Neighborhood eXpress) program; schedule and coordinate rides, assist with LINX paperwork, record keeping and statistics.
ESSENTIAL JOB FUNCTIONS/DUTIES & RESPONSIBILITIES:The duties listed below include, but are not limited to, the various types of work that may be performed by individuals in this classification. Any of the following duties may be performed. All employees are expected to maintain job proficiency by completing relevant position specific training and pursuing available and approved professional development opportunities; maintain work area in a clean and orderly manner; maintain regular job attendance and adherence to working hours; follow all City policies; follow all established safety rules and procedures.
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- Answers public inquiries regarding LINX Transit services, explaining different modes of service, as well as other transit options in our region.
- Schedule rides for LINX Transit, based on rider’s needs and requests. Organizes and maintains trip manifests to maximize route efficiencies. Consults LINX Transit Director and/or LINX Lead to finalize driver schedules. Notify drivers of any changes to their start times.
- Communicate with LINX Transit drivers via 2-way radio, and in person, to keep apprised of bus schedule updates. Maintain master schedule log and tally rides at the end of each day.
- Update rider information, as needed.
- Responds to all calls and inquiries promptly, and in a courteous manner.
- Documents all incidents, complaints and general information received and forwards to appropriate staff.
- Prepare deposits for supervisor review, to be sent to the Finance Department.
- Prepare and send invoices for rides provided each month. Reconcile as payments are received.
- Perform general office work as directed.
- Ability to handle and organize several tasks at one time.
- Excellent interpersonal, communication and organizational skills.
- Provide back-up for the front counter and assisting people with Senior Center related inquiries and activities.
- Develop and sustain positive, cooperative, team oriented working relationships with supervisor, coworkers and ancillary contacts.
MANDATORY QUALIFICATIONS:Requirements listed below are representative of the knowledge, skill, and/or ability required.
Education & Experience:
- Equivalent to a high school diploma plus additional specialized training.
- One year or more of administrative and/or transit related experience, or any satisfactory combination of experience and training which demonstrates the knowledge, skills and abilities to perform the above duties.
Licenses & Certificates:
1. Possess or ability to obtain current CPR/First Aid card within six (6) months of hire.
DESIRABLE QUALIFICATIONS:
- Current CPR/First Aid card is desirable.
- Previous dispatch and ride scheduling experience is desirable.
- Possess or ability to obtain a valid Oregon driver license is desirable.
KNOWLEDGE, SKILLS, AND ABILITIES:
The qualities below reflect the working dynamic of the position.
Knowledge of:
- Knowledge of the Lebanon area, including streets and businesses.
- General knowledge of resources and social services available to seniors in the area.
- Knowledge of word processing, spreadsheets and desk top publishing software, a variety of office procedures and practices, spelling, grammar, business English, and operation of standard office equipment.
Skill in:
- Providing outstanding customer satisfaction (internally and externally).
- Implementing work methods and procedures which promote a safe working environment.
- Use of Microsoft Office and applicable specialized software.
Ability to:
- Communicate orally in a clear and concise manner.
- Represent the City positively and effectively in meetings with others.
- Establish and maintain effective working relationship with those contacted in the course of work.
PHYSICAL DEMANDS OF POSITION: The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements Group 1
Key
None 0%
(0 hrs.)
Seldom 1-10%
(Up to 1 hrs.)
Occasionally 11-35%
(Up to 3 hrs.)
Frequently 36-75%
(3-6 hrs.)
Continuous 76-100%
(6+ hrs./day)
Physical Requirements
0%
1-10%
11-35%
36-75%
76-100%
0%
1-10%
11-35%
36-75%
76-100%
BODY POSITIONS
PUSH/PULL
Standing
X
0-10 lbs.
X
Sitting
X
11-20 lbs.
X
Walking – Even Surface
X
21-50 lbs.
X
Walking – Uneven Surface
X
51-75 lbs.
X
Kneeling
X
76-100 lbs.
X
MOVEMENTS
ENVIRONMENTAL
HAZARDS
Bending/Stooping
X
Indoors
X
Twisting
X
Outdoors
X
Crawling
X
Dust
X
Squatting/Crouching
X
Fumes/Odors/Gasses
X
Balancing
X
Chemical Agents
X
Reach – Overhead
X
Biological Agents
X
Reach – Forward
X
Noise – Low
X
Reach – Backward
X
Noise – Moderate
X
Climbing – stairs
X
Noise – High
X
Climbing - ladder
X
Low Light
X
USE OF HANDS
Heat
X
Grasping – whole hand
X
Cold
X
Grasping – pinch grip
X
Restricted workspace
X
Fine manipulation/feeling
X
Vibration – whole body
X
Keyboarding
X
Vibration - extremity
X
LIFT/CARRY
JOB SPECIFIC
0-10 lbs.
X
Driving – vehicle/equipment
X
11-20 lbs.
X
Operate foot controls
X
21-50 lbs.
X
Seeing
X
51-75 lbs.
X
Talking
X
76-100 lbs.
X
Hearing
X
Extended work hours
X
WORKING CONDITIONS:
- Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.
- While performing the duties of this job, the employee occasionally works in outside weather conditions.
SUPERVISORY RESPONSIBILITIES: Supervision is not a typical function assigned to this position.
SUPERVISION RECEIVED: Works under the general supervision of the Transit Program Director.
This is a part time position with a schedule to be determined by the supervisor based on department needs.
.5 FTE, schedule to be determined by supervisor.
