Part Time Guest Service Representative

The Holiday Inn Express and Suites in Grand Island, NE is looking to add another human to our front desk staff! I was going to say team member, but that sounded robotic and lame. We don't hire robots here. I mean I would hire a robot because a robot would be reliable I think, but I don't think there are any current robots capable of doing this job. Anyway, we're primarily looking for the later shifts. The shifts we have are 7AM to 3PM, 3PM to 11PM and 11PM to 7 AM. We're currently only looking for a Part Time employee, but we always have more hours available for those who are punctual, reliable, fun to work with and willing to learn. The operating system is difficult to pick up and learn, but we get you plenty of training and don't throw you to the wolves until you're ready. Ability to learn as well as punctuality are absolutely important. If you like to travel, there's an incredibly good employee discount program for all IHG hotels. We also have a retirement plan with a company match, paid vacation and paid holidays after a year as well as dental and vision insurance options.

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel, ensuring accuracy of information
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Assist guests with inquiries, requests, and complaints, ensuring prompt resolution
- Provide exceptional customer service to enhance guest satisfaction
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area

Experience:
- Previous experience in a similar role preferred
- Familiarity with hotel management systems and phone systems
- Bilingual skills (if applicable) to assist non-English speaking guests
- Strong hospitality and customer service skills
- Knowledge of hospitality management principles and practices
- Excellent phone etiquette and communication skills
- Ability to handle difficult situations with patience and professionalism

This is an exciting opportunity to join our team as a Guest Service Agent. We offer competitive pay, a positive work environment, and opportunities for career growth within the hospitality industry. If you are passionate about providing exceptional guest experiences, we would love to hear from you.

Please note that this position may require working evening shifts, weekends, and holidays as needed.

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Every weekend
• Holidays
• Nights as needed
• Overnight shift
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Grand Island, NE 68803: Relocate before starting work (Required)

Work Location: In person