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SalaryThe Frontline Member Service Representative is responsible for providing quality service and assistance to membership by identifying and recommending appropriate products, solutions and services that will improve their financial lives with every member, every time. This role is an individual contributor at the Credit Union.
Essential Duties:
o Member service and teller functions are efficiently, accurately, and effectively performed in accordance with established policies and standards.
o Responsible for opening member accounts, enrollment in credit union services, and clearly presenting and explaining accounts, service terms, and conditions in order to meet both member expectations and compliance requirements.
o Balance daily transactions to ensure accuracy within credit unions policies.
o Process member loan applications, closings, and ensure loan documentation and disbursements are complete and accurate.
o Apply compliance, security, and fraud training in adherence to credit union policies and procedures to maintain the security and safety of staff, members, and membership information.
o Identify discrepancies and inconsistencies in member accounts and accounts.
Job Type: Part-time
Pay: $19.00 - $21.00 per hour
Expected hours: 24 – 28 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Application Question(s):
- How many years of customer service experience do you have?
- How many years of cash handling experience do you have?
- How many years of banking experience do you have?
- Will you now, or in the future require Community Choice Credit Union to commence (sponsor) an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)?
Education:
- High school or equivalent (Preferred)
Willingness to travel:
- 25% (Preferred)
Work Location: In person
