Member Service Representative

Member Service Representative

At Latitude & CO we are a local firm looking to hire a Member Service Representative to join our team in developing and implementing our marketing campaigns throughout the local area. The ideal Member Service Representative possesses excellent communication and interpersonal skills. They are friendly, approachable, and able to build a rapport with customers. They also have a strong understanding of the products and services offered by the retailer and can effectively convey this information to customers. We believe the best way to service our clients' growing customer base is through face-to-face interactions, thus our Member Service Representative must demonstrate strong interpersonal and communication skills.

We want to differentiate ourselves from the competition so our amazing and knowledgeable staff will be the key to our success. Providing products and services that are tailored to meet our customers' needs will be the primary responsibility of the Member Service Representative.

Expectations of the Member Service Representative:

• Retain product knowledge to ensure the customer has a full understanding of the services offered.
• Contribute to customer satisfaction by addressing customer needs and resolving concerns.
• Assist customers with determining products / services that best meet their needs.
• Work with team members and other departments to achieve preferred outcomes.
• Maintain a professional appearance and reliable attendance.
• Answer customer inquiries in a timely manner, in person, and over the phone.
• Handle customer personal information with high levels of confidentiality and integrity.

Essential Skills:

• Ability to communicate effectively and speak clearly.
• Confident and persuasive speaking skills.
• Display polite and cordial demeanor when addressing customers.
• Adept with handling customer requests with minimal needs for escalations.
• Able to remain calm when faced with pessimism.

Perks of the Position:

• Paid training on all responsibilities.
• Uncapped bonuses and other incentives.
• Weekly pay.
• Ability to grow within the company.
• Inclusive office nights.

By joining Latitude & Co., you become a part of an organization that embraces diversity and strives to create a fair and inclusive workplace for all employees. We appreciate and celebrate the unique perspectives, talents, and backgrounds that each employee brings to our team.

By applying to this position, you agree to be contacted by our company.