Address
Form of workPart-Time Emergency Call Taker (3575-07)
Hamilton County 911 Communications Center
Hamilton County 911 Communications Center
Cincinnati, OH 45231
Deadline to Apply: May 16, 2023
Your Benefits of Working for Hamilton County!
- Starting Pay: $20.69/Hr
- 16-24 Hours Weekly - 4-8 Hour Shifts, including Weekends, Evenings, and Holidays
- Free On-Site Parking
- Paid Time Off: Begin accruing vacation and sick time immediately
- Paid On-The-Job Training
- Opportunity for Emergency Medical Dispatch Certification and/or Full-Time Employment
- Ohio Public Employee Retirement System which includes 14% Employer Contribution, and a defined benefit option.
At Hamilton County, we serve the public in more ways than you realize!In this role you will be responsible for receiving incoming routine and Emergency Calls, maintaining contact with the police, fire and other safety personnel in potentially high stress situations. This work requires tact, firmness, and decisiveness in obtaining information from members of the public who are under stress.
- Receives and screens incoming calls for service; collects information from the public to share with internal and external safety personnel; analyzes nature of call and makes decision regarding appropriate response; adheres to prompts and protocols to facilitate resolution of caller issue.
- Coordinates on-site activities of safety forces to ensure efficient and effective resolution of emergency situations; provides communications for support services such as Disaster Services, Hospital notification, wrecker, utilities and maintenance personnel; monitors alarm panels; identifies and reacts with urgency to emergency situations, unit status (e.g., available, en route, at scene, etc.).
- Operates computer terminals in order to share and document critical information to the appropriate Public Safety Agencies, and to maintain location and status of Public Safety Units in the field.
- Operates teletype and computer terminals to enter and retrieve information from police systems; sends and receives information, verifies records of stolen property, wanted persons and other criminal data; maintains confidentiality of all data.
- We pay for your RCIC, NCIC, LEADS, CPR, APCO BASIC and EMD certifications. Must be maintained through employment.
Minimum Qualifications:
- High School Diploma or GED
- Communicate effectively, demonstrate excellent hearing and diction and a demonstrable skill in typing
- The Ideal candidate will have experience in emergency communications and/or ability handle fast paced stressful situations.
- The Ideal candidate will also have regular availability on evenings, weekend, overnight, and/or holidays
Our Hiring Process:
- Application Screening
- Online Skills Assessment - watch for an email to complete this assessment
- 911 Operations Observation
- Phone Screen and Interview
- Background Check
Work Location and Hours:
- 2377 Civic Center Cincinnati, OH 45231
- 16-24 hours per week, 4-8 hour shifts, including evening, weekends and holidays.
- Please submit your availability on your resume
Be Part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law.
