Part Time Dispensary Patient Care Representative - Beckley, Wv

The Part Time Security Agent/PCR will be based out of Beckley, WV and reports directly to the General Manager and is responsible for daily surveillance duties, random and scheduled site inspections, and overall security at the facility. The Security Agent will perform routine patrols, will assist in investigations regarding suspected theft or diversion, and will coordinate and communicate with key internal and external stakeholders, including law enforcement and/or authorized representatives of the West Virginia Medical Cannabis Program (WVMCP), as necessary. The Security Agent will ensure a safe and secure environment across all sites and at all times. The security agent will also engage in one-on-one interaction with patients from the time they walk into the retail area until they check out and exit the store. Compliance with applicable rules and regulations as implemented by the state is required. Providing an excellent patient experience is paramount at our dispensaries. Our goal is that patients become long term customers because of our service, products, and our approachable and knowledgeable demeanor.

Essential Duties and Responsibilities:

• Travel to other store locations to help cover PTO, sick leave, or other staffing needs
• Adhere to company security policies and procedures at all times
• Participate in ongoing security training
• Monitor surveillance cameras
• Perform routine perimeter checks inside and outside of the facility
• Utilize company radios for communication
• Implement appropriate security and safety measures to deter and prevent unauthorized entry to the facility or unauthorized access to areas containing inventory, money, or sensitive materials including confidential documents
• Monitor suspicious activity, contact law enforcement when necessary, and report all incidents to appropriate company management, including the Security Supervisor
• Develop and implement security procedures to prevent theft, loss, or diversion
• Provide documentation and reports of any adverse incidents, cooperating with management, law enforcement, and the Department, as needed
• Ensure proper operation of security equipment by completing preventive maintenance
• Troubleshoot and spearhead calls for equipment repairs as needed, in conjunction with the Security Supervisor, Facility Manager, and IT Technician
• Verify identification of any visitors attempting to enter the facility and escort visitors as necessary, in compliance with OMC and company rules and regulations
• Maintain a log of visitors granted and denied access to the facility
• Follow established policies for sales, intake, and customer service to ensure customer satisfaction.
• Maintain in-depth knowledge of every product and strain in the store.
• Help customers make the right choices by knowing how different methods of cannabis consumption affect our patients differently and suggesting dosage starting points and upward titration for inexperienced patients.
• Correct cash handling and discount application
• Verification of proper paperwork, documentation and ID for patients
• Accurate use and maintenance of the Point Of Sale (POS) system; Accurate and timely data entry of patient profiles in both the POS system and the state's electronic verification system
• Maintenance of hard copy files (when required)
• Assistance in verifying order deliveries for accuracy
• Maintenance of an organized and clean store
• Maintenance of open communication with the management team and other coworkers
• Reporting of employee issues or patient situations
• Provide any necessary support to the management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints.
• All other duties as assigned

Relevant Knowledge, Skills, and Abilities:

• Bachelor's degree from an accredited university in Public Security, Criminal Justice, Police Science, Law Enforcement or other relevant field
• 2+ years of relevant security experience or training
• Prior law enforcement or military experience
• Experience in a security role for a business in a highly regulated industry
• Ability to excel in high pressure scenarios
• Discretion regarding confidential or sensitive information
• High level of professionalism
• Excellent communication skills
• Must comply with state regulations and guidelines
• Must achieve and maintain all necessary certifications required by the state of West Virginia as an armed security professional
• Must maintain security training and meet all requirements set by WVMCP, company policy and security equipment vendors
• Must be 18 years of age or older
• Ability to pass a background check and drug test required
• Clean driving record, and valid West Virginia driver’s license required
• Ability to travel, primarily locally and during normal business hours
• Maintain personal auto liability coverage

Physical Requirements:

• Standing and moving for 3-5 hours at a time
• Long periods of prolonged sitting and standing
• Long periods of prolonged use of office equipment including computers and phones
• Requires normal range of hearing and manual dexterity sufficient to operate a computer
• May require lifting up to 50 pounds occasionally

Work Environment:

• Similar to a busy retail store operations facility
• Constant interaction with internal and external stakeholders

Hillfire & The Landing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.