Call Center Patient Care Representative

Reports to:
Patient Care Representative Supervisor

Essential Functions:

· Answer telephones

· Obtain patient information, making sure all patient information is accurate

· Create new patient chart if needed. Update established patients’ information.

· Schedule and verify routine patient appointments

· Update or enter patient information into system as required

· Notify patients of previous balances

· Run daily schedules

· Reschedule/Confirm appointments as necessary

· Observe strict patient confidentiality

· Assist with all filing/scanning/indexing as needed

· Schedule return appointments as necessary

· Process credit card payments as necessary

· Performs other tasks and duties as required

· Good Customer Service

· Patience and positive attitude

Qualifications:

· High school education, degree preferred

· Accurate typing and communication skills

· Knowledge of medical terminology helpful

· Ability to exercise flexibility and adaptability in work habits and to effectively work well with others

· Strong customer service skills

· Strong Organization Skills

HIPAA Minimum Necessary Standard and Need to Know:
A Patient Care Representative will have access to medical and computer records within their division to complete the tasks assigned to their role. They should not look at computer or medical records for patients they are not providing services for or using to complete their specific job functions. Computer security functions are assigned to job classification.

Physical Demands:
While performing the duties of this position, the employee is required to stand, walk and sit. Must use hands with fine motor skills, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, talk and hear. The employee must occasionally lift and / or move up to 50 pounds. Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

OSHA Classification group:
Employee Group Two – offer Hepatitis B Vaccination within 10 days and thoroughly trained in office infection control.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person