Part-Time Customer Service Representative (Outbound Focus)

Company: Women In Power

Location: Remote

Job Type: Part-Time

About Women In Power:

Women In Power is a dynamic and forward-thinking organization dedicated to empowering women in leadership roles across various industries. We are committed to fostering an inclusive and supportive environment where women can thrive professionally and make a significant impact in their fields.

Hours: 3 days a week from 10am-2pm

**Position Overview:**

We are seeking a motivated and enthusiastic Customer Service Representative to join our team with a primary focus on outbound calls. The ideal candidate will possess excellent communication skills, a passion for Customer Service, and a drive to contribute to our mission of empowering women in leadership positions.

**Responsibilities:**

- Conduct outbound calls to a lead list provided by the company, engaging potential clients and providing information about our services and initiatives.

- Build rapport and maintain positive relationships with prospective clients through effective communication and active listening.

- Identify and qualify leads to determine potential interest and suitability for our programs and services.

- Follow up on inbound inquiries promptly and professionally, addressing customer questions and concerns with accuracy and efficiency.

- Document all interactions and updates in the CRM system to ensure accurate record-keeping and follow-up procedures.

- Collaborate with team members to strategize and optimize outbound calling campaigns for maximum effectiveness and success.

- Meet and exceed established targets for outbound call volume, lead conversion, and customer satisfaction metrics.

**Qualifications:**

- Previous experience in Customer Service or sales roles, with a proven track record of success in outbound calling preferred.

- Excellent verbal and written communication skills, with the ability to convey information clearly and persuasively.

- Strong interpersonal skills and the ability to build rapport quickly with diverse individuals.

- Self-motivated and results-oriented, with a proactive approach to problem-solving and achieving goals.

- Familiarity with CRM software and proficiency in Microsoft Office suite.

- Ability to work independently as well as collaboratively in a team environment.

- Commitment to our mission of empowering women in leadership positions and promoting gender equality.

**Benefits:**

- Competitive salary commensurate with experience.

- Comprehensive benefits package including health insurance, retirement plans, and paid time off.

- Opportunities for professional development and advancement within the organization.

- A supportive and inclusive work culture that values diversity and fosters personal growth.

- The chance to make a meaningful impact by contributing to our mission of empowering women in leadership roles.

Women In Power is an equal opportunity employer and welcomes candidates from all backgrounds to apply. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Type: Part-time

Pay: $9.00 - $10.00 per hour

Expected hours: 12 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work setting:

• Remote

Work Location: Remote