Part-Time Customer Service Agent | Mankato, Mn

Position Summary:

Land to Air Express is looking for a team-focused individual with a customer-first mindset to join our company as a Customer Service Agent at our Mankato bus depot. As a Customer Service Agent you will help prepare passengers for their journey, ensuring they feel comfortable and confident while traveling with Land to Air Express. You’ll be a part of a customer-first culture, providing excellent passenger experience from departure to destination. If you have a passion for travel, a knack for Customer Service, and want to be part of a local family owned company, then Land to Air Express is the perfect fit for your future.

Responsibilities:

• Support positive, empathetic, and professional care toward customers at all times
• Assist passengers with travel needs regarding scheduling, ticket information/purchase, luggage requirements, rural transit options, and more in-person or by phone in a professional, friendly manner
• Proactively and professionally problem solve customer satisfaction concerns or service issues that may arise
• Assist passengers and drivers with luggage (including weighing, loading, or unloading, etc.) when necessary
• Courteously assist passengers with disabilities through all areas of their travel experience
• Support company needs during seasonal or unexpected impacts to travel
• Work on additional Customer Service initiatives as determined by the Transit Manager

Skills:

• Pleasant and courteous Customer Service skills in all situations
• Must possess strong written, verbal, and computer skills
• Communicate effectively and professionally in escalated situations
• Ability to quickly discern and problem solve while applying policy and procedure consistently and accurately
• Ability to accurately count and handle cash or swipe credit card transactions
• Fast learner with a strong work ethic and positive team-oriented attitude
• Ability to work assigned tasks with limited supervision
• General knowledge of geography

Education/Experience:

• High school diploma or equivalent
• 1 year Customer Service experience
• Must have a valid driver’s license

About Land to Air Express:

Land to Air Express has been Your Trusted Travel Provider for over 30 years, connecting Southern Minnesota from Rochester to the Twin Cities and beyond. Land to Air is a family-owned and –operated company that actively engages with the communities we serve. Our passion is for our passengers and making sure that they are there for all the important moments without the barriers of distance.

Land to Air Express is an equal opportunity employer, family-owned and headquartered in our hometown of Mankato, Minnesota. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Part-time

Expected hours: 20 per week

Experience level:

• 1 year

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• What is your email address?
• Are you available on weekends?

Education:

• High school or equivalent (Preferred)

Work Location: In person