Customer Service Agent

Guided by our mission to enrich lives daily, King Technology has enjoyed strong, continuous growth for 40+ years. Each employee lives and works by well-defined values that enhance their career and lives. In the past 10 years we have grown into the company more retail dealers want to work with the products more consumers want to use.

Why? First, we sell fun and relaxation by making it easy to take care of water in swimming pools and spas. Then we make ourselves indispensable to our partners with a strong business model that keeps them engaged and helps them grow with us.

With a strong track record for innovation and continuous growth, the past several years of explosive growth means we are looking for your expertise and skills to help us continue our strong progress. This is a place where you can expect to do your best work and take your career to heights you may not have yet imagined – like many of our employees!

What can we do for you?

Provide a work environment built on trust where everyone can succeed and be appreciated. Introduce you to an industry that works hard and knows how to enjoy its leisure time. Invite you to be part of a private company that values its employees and hires people who appreciate a culture of creativity and teamwork. Place you in a position that will be instrumental in fueling the growth of a company whose primary goal is to enrich lives daily!

What’s it like at King Technology?

Our culture is a result of our Mission, Vision, and Values. They are a way of life. Our employees live these out every day in small acts of kindness and overarching attitudes at every level of the company. You’ll see people with Integrity. People with Courage. People who mirror our business values of Excellence, Servant-Leadership and Innovation, and enrich everyone’s lives by adding their own uniqueness to our company’s culture.

The Customer Service Agent helps dealers, distributors, and end-users be successful with our products. They respond to customer contacts through all channels chat, email, and phone by offering product and service solutions. The Customer Service Agent will enter finished goods orders. They will establish relationships with our business partners to grow and cultivate new business.

Our Team:

Our team is made up of amazing individuals who care and invest in what they do. They are goal driven and are professionals who mirror our business values of excellence, servant-leadership, and live by the golden rule. The culture at King Technology is strong and creates and extremely desirable place to work.

Essential Functions:

• Manages and responds to incoming submissions to our company website
• Helps customers with product questions and technical troubleshooting. Makes recommendations to ensure customer satisfaction.
• Ensures accurate and timely order entry of finished goods orders
• Answers incoming phone calls in support of our product lines.
• Responds to chats from our website.
• Enters program, literature, point of purchase, and good will orders
• Works as back up support in order queue management. This requires a detailed knowledge of order entry. You will work closely with King Technology’s internal departments such as Production, Sales, Marketing and Accounting to successfully manage the queues.
• Handles all distributor/dealer/sales representative inquiries relating to order status, literature requests and sales and marketing programs
• Serves as the primary customer contact for order discrepancies and Return Material Authorization processes
• Maintains, updates and documents departmental procedures
• Handles projects delegated by manager
• Travels to trade shows if needed, voluntarily
• Other duties as assigned

Required Skills:

• Must be able to work independently and manage workload
• Will interact with a wide range of people on a technical subject
• Excellent verbal and written communication skills are a must
• The ability to solve problems and possesses organizational skills
• Demonstrates the ability to be very detailed

Job Qualifications:

• High school diploma: post high school education preferred
• 2-3 years of Customer Service experience required
• Must have experience with MS Office suite
• Embrace and foster company values of Integrity, Excellence, People Chemistry, Golden Rule, Courage and Servant-Leadership.

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• Office

Work Location: Hybrid remote in Minnetonka, MN 55343