Part-Time Client Service Representative

County National Bank (CNB) is an independent, locally-owned, community bank that is successful and growing whose mission is to "sustain its deep commitment to the community and its traditions of excellence in all aspects of banking, and provide outstanding customer service and solid financial performance."

We invite you to share in our mission and vision as a community banker, making a difference in your community while experiencing excellent benefits and career opportunities.

CNB is looking for a qualified, motivated, and client- and team-focused individual to join our team ON-SITE in Hillsdale, Michigan.

JOB SUMMARY

This part-time Client Service Representative position is responsible for providing excellent Client Service to incoming calls and ensure they are handled and transferred to the appropriate department/branch location. This position provides phone support for all incoming calls from clients and associates and will provide solutions for online banking, mobile app, bill pay, external transfers, debit card questions including fraud, and any/all account questions. Other duties would include debit card clean up, debit call inactivity calls, provide back-up on all desk functions throughout the department, and any other tasks as assigned. This part-time position will be scheduled for 25-30 hours per week, Monday-Saturday (up to two Saturdays per month).

DUTIES

• • Handles incoming client phone calls as the main switchboard for the Bank.
  • Assists clients over the phone with Online Banking (access, password, functionality) Bill Payment (including errors and placing stop pays on Bill Pay checks), Mobile App, External Transfers, application programs for processing deactivations, etc.
  • Assists clients over the phone with questions regarding their account status, balance, transactions, debit card restrictions, etc.
  • Provides research and information for various departments and clients within Director and Premier.
  • Assists with document scanning and file maintenance process, as necessary.
  • Provides coverage for all staff desk functions, which includes:
  • Holds (Regulation CC), returned ACH items, stop payments, suspects, and large item review;
  • Overdraft Advantage Program enrollment or removal;
  • Non-posted items and adjustments; and
  • All debit card questions, including but not limited to: debit card disputes, compromised reports, debit card clean-up, altering limits, transaction research, application review, etc.
  • Maintains and protects confidentiality of client information.
  • Maintains regular, on-time attendance.
  • Remains current in assigned training and continuing education for designation retention (online, video, in-house emails, telephone seminars, etc.)
  • Complies with all regulatory requirements including Bank Secrecy Act and all others specific to their position.
  • Performs other various duties as assigned.

CONTACT WITH OTHERS - INTERNAL

• Communicates on a regular basis with tellers and other associates regarding information retained in Bank Operations.

• Communicates on a regular basis with clients, providing assistance with their accounts via the telephone or letters.