Part Time Campus Duty Manager

Job Summary:

The Campus Duty Manager is the go-to person on each shift for facilities and grounds, security, and overall guest experience at the Hall of Fame Village, a subsidiary of the publicly traded Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW).

This is a Part Time position, working approximately 25 hours per week, with the ability to work a flexible schedule (nights, weekends & holidays as necessary) required.

Essential Job Functions/Responsibilities:

- Provide superior guest service to visitors, guests, clients, vendors, and staff.

- Handling customer and employee incidents and concerns on each shift.

- Ensure that HOFV campus has a desirable overall appearance. Manage/coordinate any concerns with the appropriate personnel to make improvements to ensure “good show” and respond to safety concerns.

- Facilitate an opening and closing campus walk-through via checklist on each shift.

- Communicate any incidents to dispatch team.

- Quickly respond to any incidents on campus.

- Oversee campus operations, ensuring maintenance, cleanliness, and efficiency and reporting necessary concerns to the appropriate department.

- Ensure that security and safety regulations are met.

- Monitor efficiency of all processes.

- Ensure employee productivity.

- Work with management to assess and improve campus processes and policies.

- Uphold and enforce company policies.

- Assist with training and tours for new hires, as needed.

- Address guest complaints in a well thought-out and appropriate manner to ensure the highest level of guest experience, and coordinate with the Guest Experience Director, as needed.

- Regularly communicate with employees to determine satisfaction.

- Schedule staffing, as needed.

- Communicate with maintenance, finance, security, human resources, and operations as needs arise.

- Attend meetings as requested to improve campus processes.

- Create a positive guest experience and work environment for employees.

- All other duties as assigned.

PART TIME / HOURLY / NON-EXEMPT POSITION

Required Knowledge, Skills, & Desired Qualifications:

- Minimum of a High School Diploma or GED required, Associates Degree preferred.

- Minimum of 1-2 years experience, preferably in a related field.

- Previous management experience highly desired.

- Hospitality industry experience highly desired.

- Excellent interpersonal, negotiation, and conflict resolution skills.

- Exceptional verbal and written communication skills.

- Ability to work a flexible schedule (nights, weekends & holidays as necessary) is required.

- Must be a flexible and reliable team player, both within own department and entire organization.

- Ability to work independently while maintaining a high level of performance, working quickly without compromising quality.

- Must have the ability to demonstrate uncompromised judgment and discretion regarding confidential matters while maintaining confidentiality.

Physical Requirements for Position:

- The ability to lift up to 50 pounds regularly.

- The ability to work in various Ohio weather conditions, inside and outside.

- The ability to move safely over uneven terrain, steps, or in construction zones.

- The ability to see and respond to hazardous situations.

- The ability to sit, stand, squat, and walk for periods of time as required for the position.

- Must be able to hear, see, and speak.

- Ability to comprehend instructions and retain information.

- Must have manual dexterity necessary to complete all job duties.

- Must be available to work in Canton, Ohio.

Core Competencies:

- Vision and Strategic Thinking: Addresses issues preemptively, thinks strategically, and anticipates needs and priorities.

- Entrepreneurship: Champions innovation and encourages new ideas. Builds momentum to get things done by communicating clearly and consistently. Acts decisively. Helps others to successfully manage organizational change. Recognizes successes and informed risk-taking.

- Integrity: Is ethical and honest in all dealings. Keeps confidences and is highly responsible in managing strictly confidential information. Treats others fairly and equitably. Delivers what is promised. Is respected by others.

- Accountability for Results: Sets goals and high standards to accomplish these goals. Follows through on all commitments. Has a sense of direction and keeps focused but knows when to be flexible and adapts accordingly. Maintains a positive attitude despite stress, frustration, and ambiguity; recovers quickly from disappointments and setbacks. Questions how things were done in order to develop ways to do things more efficiently. Encourages diverse thought and welcomes contributions.

- Relationship Management/Collaboration: Builds, maintains, and values positive relationships inside and outside the organization. Allocates effort to understanding and meeting needs of customers and targeted prospects, and community leaders. Assists others in accomplishing their goals. Communicates effectively and speaks and writes clearly. Listens and values contributions of others.

- Learning Agility: Learns technology, new systems, and processes to improve job proficiency. Inspires and encourages others to learn and grow in their careers.

- Coaching and Development: Encourages and inspires others’ development and growth while also working to improve themselves. Conveys high expectations both of themselves and for others. Regularly provides helpful guidance and advice and appreciates the opportunity to grow when receiving the same.

- Execution: Ability to take plans and successfully execute against them.

ABOUT HALL OF FAME RESORT & ENTERTAINMENT COMPANY

Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW) is a resort and entertainment company leveraging the power and popularity of professional football and its legendary players in partnership with the Pro Football Hall of Fame. Headquartered in Canton, Ohio, the Company has three business divisions. Hall of Fame Village Media creates engaging original content across a variety of mediums. Gold Summit Gaming centers around developing immersive eSports, fantasy sports, and sports betting experiences. Hall of Fame Village is a 100-acre multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame’s campus. Additional information on the Company can be found at www.HOFREco.com.

ABOUT HALL OF FAME VILLAGE

Hall of Fame Village is a multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame’s campus in Canton, Ohio. The Village features over 100 acres of immersive experiences to dine, shop, and be entertained and includes 8 different venues. Tom Benson Hall of Fame Stadium is a world-class 23,000 seat, sports and entertainment stadium with luxury suites, rooftop cabanas, and other premium spaces for private, corporate, and special events. ForeverLawn Sports Complex is home to a wide array of tournaments with its seven turfed multipurpose fields with tournament quality lighting and hospitality, ticketing, and coaching/classroom/medical building. Center for Performance is the largest inflatable domed facility in the country and provides year-round capacity for events of all kinds. Constellation Center for Excellence is a 75,000-square-foot mixed-use facility for sports-centric research and programming, office, and retail space. Fan Engagement Zone is an 82,000-square-foot sports and entertainment-themed retail promenade. Play Action Plaza comprises 3.5 acres of green space adjacent to the Fan Engagement Zone that includes amusement rides, an outdoor amphitheater, bar area with patio, space for food trucks, a walking path, and the largest man-made water feature in Ohio. Currently under construction are a 144,000 sq. ft. football-themed waterpark and a seven-story, 130,000 sq. ft Hilton Tapestry Hotel. Phase III is currently in planning stages. For more information, visit www.HOFVillage.com.

Hall of Fame Resort & Entertainment Company and its subsidiaries are equal opportunity employers.