Park Ranger Visitor Services Manager

Summary
THIS IS NOT A LAW ENFORCEMENT POSITION
This position is a Park Ranger Visitor Services Manager, GS-0025-11, working in Brazoria, Texas, for the Texas Midcoast Refuges Complex.
This job is open to

• Career transition (CTAP, ICTAP, RPL)
  Federal employees who meet the definition of a "surplus" or "displaced" employee.
• Internal to an agency
  Current federal employees of this agency.
• Land & base management
  Certain current or former term or temporary federal employees of a land or base management agency.

Clarification from the agency
FWS- wide: Open to current U.S. Fish and Wildlife Service employees serving under a Career or Career-Conditional appointment, Land Management eligibles, CTAP.
Duties
As a Park Ranger Visitor Services Manager, your duties will include, but are not limited to, the following:

• Create educational programs and exhibits understanding wetlands, waterbird ecology, invasive species, habitat restoration, and conservation.
• Plan curriculum and instructional strategies and coordinate and present environmental education programs to a variety of audiences.
• Administer the refuge volunteer program, recruit and train volunteers in activities supporting and protecting natural resources, maintaining grounds and facilities, and educating and guiding visitors and guests.
• Write news releases, public service announcements, articles for magazines, accomplishment reports, scripts for video productions, websites, social media, and narratives.
• Serve as a front-line representative of the agency, directing the day-to-day operations of the Refuge visitor center.

Requirements
Conditions of Employment

• Must be a U.S. Citizen or National.
• Resume (See "Required Documents"). Failure to provide ALL required information on your resume will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all information is provided on resume.
• Eligibility and Supporting documents - You will ONLY be considered for the eligibilities that you select "yes" to AND submit the required supporting documentation, as listed in the Required Documents section.
• Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F.
• Suitability for employment, as determined by background investigation.
• Driver's License: Selectees required to possess and maintain a valid State driver's license at all times during their tenure.
• Uniform: Official U.S. Fish and Wildlife Service uniform required.
• Probationary Period: Selectees may be required to successfully complete a probationary period.
• The employee may be required to work other than normal duty hours, which may include evenings, weekends, and holidays.
• Individuals assigned male at birth after 12-31-59 must be registered for the Selective Service. To verify registration visit SSS.gov.

Qualifications
Only experience and education obtained by 12/12/2023 will be considered.
In order to qualify for this position, you must possess the Minimum Qualification:
Possess1 year of specialized experience equivalent to at least the GS-09 grade level which equipped you with the knowledge, skills and abilities to perform successfully the duties of the position and is in or related to the work of the position to be filled. Specialized Experience includes: guided tours, designing interpretive displays, conducting environmental education programs, building collaborative partnerships, conducting community outreach, grant writing, OR
Possess 3 years of progressively higher-level graduate education or Ph.D., or equivalent doctoral degree related to the occupation. Major study: natural resource management, natural sciences, earth sciences, history, archeology, anthropology, park and recreation management, law enforcement/police science, social sciences, museum sciences, business administration, public administration, behavioral sciences, sociology, or other closely related subjects pertinent to the management and protection of natural and cultural resources.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Time In Grade Requirement: Applicants must meet both eligibility and qualification requirements for the position of interest by the closing date of the JOA. Specifically,
i. Area of Consideration.
ii. Time-in-grade (TIG) requirements as specified in 5 CFR 300, Subpart F.
iii. Time after competitive appointment as specified in 5 CFR 330.502.
iv. Qualification requirements outlined in OPM's Qualifications Standards for General Schedule Positions or for Federal Wage System (FWS), wage grade positions, applicants are evaluated using the OPM Job Qualification System for Trades and Labor Occupations and the job element examining method
Your SF-50 will be used to confirm you meet all requirements.
The Land Management Workforce Flexibility Act (LMWFA), P.L. 114-47, allows certain individuals who currently or formerly were under time-limited competitive appointments at certain land management agencies to compete under merit promotion procedures.
Note: You must submit ALL SF-50s and performance information for each period of temporary/term employment that qualifies for LMWFA. Performance documentation can be obtained by contacting the supervisors for the positions you served in during your 24 months. If they did not complete performance appraisals ask them to provide a statement of performance for each period of service. The statement must specify the dates for each employment period and your level of performance (dates should match the dates on the SF-50s).
Current appointees:

• Must have been hired under competitive examining procedures to a time limited appointment with a land management agency;
• Must have served under 1 or more time-limited appointments by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years; AND
• Must have performed at an acceptable level.

Former appointees:

• Must have been hired under competitive examining procedures to a time-limited appointment with a land management agency;
• Must have served under 1 or more time-limited appointments by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years;
• Must apply for position within 2 years after separation;
• Must have been separated for reasons other than misconduct or performance; AND
• Must have performed at an acceptable level.

Education
PROOF OF EDUCATION: All applicants who are using education or a combination of education and experience to qualify must submit copies of official or unofficial transcripts which include grades, credit hours earned, major(s), grade point average or class ranking, institution name, and student name. If any required coursework is not easily recognizable on transcripts, or if you believe a portion of a particular course can be credited toward meeting an educational requirement, you must also provide a memorandum on letterhead from the institution's registrar, dean, or other appropriate official stating the percentage of the course that should be considered to meet the requirement and the equivalent number of units. Unofficial transcripts are acceptable; however, if you are selected for the position, you will be required to produce the original official transcripts.
PASS/FAIL COURSES: If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society.
GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
Additional information
PCS INFORMATION: No PCS entitlements authorized
Telework: This position is suitable for telework and may be allowed to telework with supervisory approval.
Additional Vacancies: One or more positions may be filled from applications received under this announcement in the advertised office or other U.S. Fish & Wildlife Service offices in the local commuting area.
Career Transition Assistance Plan (CTAP): Department of Interior (DOI) Career Transition Assistance Plan (CTAP) procedures apply in filling this vacancy. CTAP provides placement assistance to permanent Federal employees who are surplus, displaced, or involuntarily separated. Applicants claiming CTAP eligibility must submit a copy of their most recent performance appraisal, proof of eligibility, and most current SF-50 noting position, grade level, and duty location with their application. To be considered under CTAP, applicants must be well-qualified (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), score at least 85 on the assessment questionnaire, and be able to perform the duties of the position upon entry. For information on CTAP visit: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/"
Reasonable Accommodation: The USFWS provides reasonable accommodations to applicants with disabilities. Please visit USAJOBS Help Center | Reasonable accommodation policy if you need a reasonable accommodation for any part of the application and hiring process.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:
https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Knowledge of public use and Visitor Services programs of natural resource agencies, applicable laws and regulations, potential effects and impacts, and relationships with other land and wildlife management programs.
• Knowledge of conservation and natural resource management principles and practices in order to incorporate them in educational programs, exhibits, and other Visitor Services programs.
• Knowledge of outdoor recreation principles and practices and their integration into resource management and conservation.
• Knowledge in consensus building, collaboration, facilitation, and problem solving in dealing with the public, vendors, contractors, support groups, volunteers, and management and with outside organizations to conduct wildlife-oriented recreation and education related activities.
• Ability to review and analyze Visitor Services programs and make sound recommendations for program improvement.
• Ability to analyze, evaluate, plan, develop, execute, coordinate, and advise on all aspects of the Visitor Services program.
• Skill in communicating with a variety of audiences and public groups using var...