Overnight Shelter Supervisor

About us:

At The Delores Project we provide safe, low-barrier shelter, housing, and personalized services for

individuals experiencing homelessness and housing insecurity. On site at Arroyo Village we operate a

24-7 housing-focused shelter for unaccompanied adult women and transgender individuals experiencing

homelessness as well as a 35-unit supportive housing apartment community for people with a disability

who have transitioned out of chronic homelessness. We also provide community-based continued care

services for Delores community members who have transitioned from shelter into independent housing

to help ensure their housing stability.

Together we work to ensure all individuals have the community of support and housing stability they

need to reach their potential. We take pride in being a team that constantly strives to be the most

inclusive and innovative service provider for those experiencing homelessness and poverty in the

Denver-Metro area. We are client-centered and strengths-based in our approach and practice

harm-reduction and trauma-informed models of care in all our programs. Our engagement with each

other is rooted in our values of hospitality, respect, and dignity for each community member, whether

they be staff, supportive housing resident, shelter guest, continued care client, or volunteer. We are

always looking for people to join our team who are passionate about working with those we serve and

who are curious, flexible, self-aware, like to have fun, and who are open to continuous learning and

growth in their work.

About the program:

At Delores Project our shelter is 24-7 and housing focused. All guests are provided with an assigned bed,

locked storage for their belongings, hygiene supplies, showers, laundry facilities, three meals and two

snacks per day, housing-focused case management (which embraces the Housing First framework) and

on-site behavioral healthcare. All guests are expected to participate in life skills programming and be

actively working on a housing plan with their Rehousing Case Manager in order to remain part of the

community.

About the Job:

• Applies appropriate techniques and standards in program development and service delivery consistent with our mission and values at The Delores Project
• Implements program objectives and performance standards as directed by management.
• Follows budget as set by manager. Provides input into process.
• Maintains accurate and timely program statistical data to meet reporting requirements. Enters data and generates reports.
• Ensures all documentation is completed in a timely manner.
• Directs, coordinates, and monitors operations staff to achieve goals.
• Enforces shelter rules uniformly and consistently.
• Responsible for staff scheduling and ensures proper staff coverage at all times.
• Acts in a responsible manner within the shelter rules to ensure the safety of persons and property at the shelter.
• Knowledge of basic CPR/First Aid and AED to address crisis situations.
• Follows procedures and guidelines set forth in operating guidelines manual(s) to help maintain structure and order in the shelter milieu.
• Works with leadership to develop policies and procedures of the shelter operation.
• Ensures proper intakes, orientations and discharges are completed for each guest according to procedures.
• Responds appropriately to needs and crisis situations.
• Resolves guest issues/disputes following established policies and procedures.
• May be responsible for covering shifts when staff call out to ensure coverage.

Qualifications:

• At least 2 years’ experience working with homeless and/or in a residential setting, preferably with military, veterans, dually diagnosed mental health and substance abuse clients.
• Demonstrated ability to maintain accurate and timely case files.
• Ability to use computer to enter data and create reports in databases and word processing software.
• Demonstrated ability to appropriately resolve crisis situations.
• Ability to effectively lead and motivate staff through application of Agency values.
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.
• Must be able to commit to a weekly on-call rotation.
• Bilingual Spanish preferred but not required.
• Reliable transportation
• Staff are required to have the COVID vaccine prior to starting employment.

Education and/or Experience:

Associate degree from an accredited college or university and two years’ experience in a related human services, homeless, mental health or substance abuse field. Bachelor's degree (BA/BS) preferred but not required and one-year related experience.

Certifications, Licenses, Registration:

• CPR, First Aid and AED or ability to obtain within 45 days of employment.
• HMIS certified.

Working Conditions:

This position works with and supports a residential environment to include walking, standing, sitting,

lifting up to 30 pounds, carrying, pushing, pulling, bending, reaching, balancing, stopping, and kneeling.

Work also includes manual dexterity for typing/ operating a computer, holding, grasping, and turning

objects. Work also requires the ability to speak and use normal or aided vision or hearing. Hazards may

involve exposure to common household chemicals, occasional loud noises, and exposure to illness or

unsanitary hygiene.

Benefits:

The Delores Project offers a generous benefits package which includes eleven paid holidays, PTO, medical/dental/vision/life/behavioral healthcare insurance, an optional flex-spending account, and an optional Simple IRA with a 3% employer match.

All applications must be submitted by Sunday January 21st, 2024. The Delores Project shelter is open 24/7. This position is 40 hours per week and may require flexibility. Overnight differential $1.50 hr.

We provide the following training: Food safety, De-escalation, CPR and AED, Substance Abuse & Mental Health, DEI, Trauma Informed Care, HMIS Certification, and more.

We are an equal opportunity employer and welcome applicants from all background and experiences. We strive to create a diverse and inclusive workplace where everyone feels valued and respected. If you are passionate about helping individuals and families obtain stable housing and meet the qualifications listed above, we encourage you to apply for this exciting opportunity.