Client Services Supervisor (Animal Shelter Evans)

We’re seeking applicants for a Client Services Supervisor for our Evans, CO Animal Shelter location. Our Client Services Supervisors are responsible for the operations of the Shelter’s Adoption and Intake functions during a particular shift. This is a full-time, working-supervisor position. Schedules include a weekend shift.

Duties Include:

*Ensure customers receive consistent and high quality services including animal adoptions, returns, intakes merchandise sales and more.

*Supervise and evaluate staff, review work-flow, create work schedules, suggest and implement department improvements.

*Train staff on a significant number of processes, procedures and policies.

*Learn and perform companion pet end of life services.

*Participate in Shelter Team, Shelter Supervisor and Supervisor/Manger meetings.

Requirements and Pluses:

*Two years of applicable customer service experience.

*One year of proven supervisory experience or six months of prior internal CSR lead experience showing initiative, leadership and professionalism.

*Previous animal welfare or animal care work experience is highly desired as is experience with Chameleon software or other Animal Shelter software.

*Proven bilingual (English/Spanish) writing, reading, speaking, understanding is a plus and includes a wage premium.

View the full job description, requirements and pluses at www.nocohumane.org.

We are an equal opportunity employer.

Job Type: Full-time

Pay: $18.75 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Overtime

Application Question(s):

• Are you bilingual (English/Spanish) writing, reading, speaking, understanding?
• Do you have previous animal handling and/or animal care work experience?
• Do you have experience setting staff schedules, and training and coaching employees?
• Do you have experience with Animal Shelter software (Chameleon or similar)?
• Are you able to work a 40 hour per week schedule including a weekend day?

Experience:

• customer service: 2 years (Required)
• Supervisory: 1 year (Required)

Language:

• English (Required)

Ability to Commute:

• Evans, CO 80620 (Required)

Ability to Relocate:

• Evans, CO 80620: Relocate before starting work (Required)

Work Location: In person