Overnight Customer Service Representative

The Advanced Veterinary Care Center (AVCC) is seeking experienced Customer Service Representatives (CSR) to join our 24/7 emergency and specialty/referral companion animal hospital. AVCC was founded with an emphasis on life-saving disciplines including emergency/critical care, internal medicine, surgery, and cardiology. We are committed to building a team of exceptional individuals who value expertise, collaboration, compassion, humility, and the creation of a healthy supportive working environment. We are also committed to an exceptional client experience and exemplary relations with the referring veterinary community.

Our brand-new facility includes a large and fully equipped ICU/emergency room, as well as a full in-house laboratory, digital radiography, ultrasound, endoscopy/laparoscopy, 16-slice CT, surgical suites, dedicated space designed specifically for renal replacement/hemodialysis, and other capacity appropriate to a new state-of-the-art facility. AVCC is located in a nice convenient suburban community just west of Ft. Lauderdale, FL, with easy access to beaches, the Everglades, and theme parks.

We believe in cultivation, support, and empowerment of our team members. We are seeking energetic, team-oriented individuals to staff our new facility. Salary and benefits are competitive with industry standards for the qualified individual.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

COVID-19 Precaution(s):

• Personal protective equipment provided and required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Job Duties:

• Answer incoming customer inquiries
• Record customer information within our Customer Service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's Customer Service policies
• Other duties as requested

Communication method(s) used:

• Email
• Phone
• In person

This Job Is:

• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Full-time

Pay: $14.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 1 year (Required)

Work Location: In person