Outreach Specialist - Library At Home

"Enriching the community through lifelong learning and discovery"
Do you want to accomplish important things in and for our community? Do you believe that libraries can change lives? If so, join our team of dedicated, passionate individuals. Excellent customer service is the number one priority for all ACPL positions. At ACPL, we believe that every staff member plays a key role in delivering top quality service to the residents of Allen County. We are seeking individuals who are interested in helping ACPL further our mission of enriching the community through lifelong learning and discovery.
Our Library at Home department and team are truly unique. This team coordinates and implements library services for patrons who are homebound or in senior or assisted living facilities. The Outreach Specialist works on a team who respond to phone calls and emails from patrons or facility representatives concerning programs, book holds and reference questions.
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This position is 40 hours per week, Monday through Friday, consisting of mostly daytime hours.
As you can see in our Diversity Statement below, ACPL is committed to nurturing a working environment that is inclusive and reflective of the diversity of Allen County. As such, we encourage Black, Indigenous, and people of color (BIPOC) to apply, in addition to members from other marginalized groups.
Requirements

• Bachelor's Degree AND two (2) year of customer service or library support experience; OR an equivalent combination of education, training and experience.
• Valid Driver's License.
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Compensation & Benefits

• Starting pay is $16.75 per hour and up based on related and comparable work experience (expected to hire between $16.82 - $21.65 per hour based on experience)
• Comprehensive benefits package - including medical, dental, vision, life & long-term disability insurance from day one!
• Flexible Spending Account/Health Savings Account
• Employee Assistance Program and paid subscription to the MoveSpring app
• Three (3) weeks of vacation accrual
• Two (2) weeks accrued paid sick leave
• Ten (10) Paid Holidays
• Library-paid retirement fund (PERF)
• Deferred compensation plan option (457b)
• Variety of voluntary insurance plans
• Wellness bonus opportunity (up to $520/year!)
• Gym membership reimbursement (up to $510/year!)

What Skills Would Set You Apart?

• Excellent customer service skills; willing to engage with all patrons
• Proven organizational skills
• Strong communication skills

Physical Demands

• Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 50 pounds; strength and coordination to load and unload materials from vehicles and maneuver book carts both indoor and outdoors; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.

You will be asked to upload a resume with this application.
This job will remain open until filled but don't wait to apply! We plan on reviewing applications the week of February 26th, 2024.
Everyone belongs at the Allen County Public Library. We are on a mission to recognize, cultivate, and celebrate diversity. We offer collections, services, programs, assistance, and spaces that enrich and reflect our community. We are committed to nurturing an inclusive workforce and establishing ourselves as a communal space of respect, safety, and service. All are welcome to pursue lifelong learning and discovery at ACPL regardless of identity, origin, ability, religion, race, culture, socioeconomic status, age, or other differences.
The Allen County Public Library is an equal opportunity employer.