Outreach Specialist

Alta Planning + Design seeks anOutreach Specialist for our Atlanta office. This position is a great opportunity for someone who believes in the importance of active, multimodal, and sustainable transportation and who is interested in leading commuter outreach and support project delivery for our Atlanta-based Transportation Management Associates. If you are looking to join an innovative organization and do work that connects people to places while advancing social justice, safety, and environmental resilience, apply with Alta today!
About AltaAlta Planning + Design is a sustainable transportation company dedicated to creating active, healthy communities through planning, landscape architecture, engineering, and education/encouragement programs. Alta was founded in 1996 when communities were calling for safer streets for people walking and bicycling as the non-motorized transportation movement developed into a profession in the United States. We pioneered the field of active transportation, evolving our planning and design work into a visionary global practice that empowers people to live active, healthy lives and gets them to where they need to go.  

Our core values and work bring about positive change by creating places that are geared toward moving people rather than cars, connecting community members to daily needs and human experience, and empowering every person to live an active healthy life. As a global leader in mobility innovation for over 26 years with over 200 staff, we are dedicated to connecting people to places by working across disciplines and scale to address social justice, safety, and environmental resilience.

Day to Day

Alta manages several transportation-focused organizations (also known as Transportation Management Associations or TMAs) that develop commute options programs to improve how people get to and from work. This role will primarily support that work.  

 

The Program Specialist will help lead commuter outreach and support project delivery for our Atlanta-based TMAs. The goal is to get employees to rethink how they get to work and connect them with resources to make sustainable commuting modes—such as taking transit, carpooling, and working from home— more accessible and advantageous.   

 

The Outreach Specialist (TDM Programs Level II) will spend much of their time on the following types of project work: 

• Planning and staffing in-person outreach events, including transportation fairs, kiosks/expos, tabling, lunch-and-learns, and other in-person engagement tactics (Estimated 35% of the time). 
• One-on-one interaction with commuters, knowledgeably and persuasively discussing travel options (such as transit and carpooling), transportation service details, specialized program offerings, and more. This could occur in person, via Teams meetings, email and telephone, digital platforms, and more. (Estimated 35% of the time). 
• Assisting project managers with various administrative tasks in support of program efforts.  (Estimated 30% of the time).  

To help paint the picture of a typical day for our Program Specialist, it could include any of the following work activities: 

• Setting up and staffing outreach efforts at project sites across the Atlanta region, particularly focused on South Metro (Airport and surrounding areas). These events connect commuters with valuable and free information and services for sustainable travel options, commuter programs, and services to choose from when getting to work. 
• Supporting data collection tasks for program measurement and evaluation 
• Meeting commuters where they are, whether in person at their worksite, via email or phone calls to discuss specific program offerings  
• Communicating relevant and timely transportation information to commuters, employers, and stakeholders such as construction-related updates and information, transportation/transit service attributes, and other mode-specific details. 
• Updating Salesforce databases with contact insights and attributes 
• Monitoring TMA communications channels for commuter inquiries and answering frequently asked questions about transit options, schedules, and other relevant services  
• Collaborating with our smart and talented teammates who are leading up key programs and projects in Atlanta, Los Angeles, Toronto, Denver, and beyond 
• General support to project managers on varied tasks such as inventory management, material organization, meeting coordination, printing/collation, large mailings, ordering food, transporting materials, and other logistics 

Qualifications

Required
This position requires a combination of skills, experience and education including, but not limited to

• Computer skills, including Microsoft Office applications and video conference platforms. 
• Outgoing and able to connect with people from a variety of backgrounds  
• Excellent written and oral communication skills for all types of customer service interactions  
• Excellent organizational skills and task-oriented 
• Ability to manage, analyze, and engage with a large database of contacts  
• Ability to work productively in an open, dog-friendly office environment 
• Ability to staff occasional in-person events outside of traditional business hours, including on weekends and/or early mornings or evenings.  
• Comfortable conducting in-person outreach independently and with a partner.  
• Ability to access and work effectively across a variety of work locations – project sites, in-office work, collaborating remotely 
• Ability to pass a Department of Homeland Security background check for airport-related work 
• Ability to lift, carry, and transport 25+ lbs 
• Some local traveling is required for this position, and access to a personal vehicle is required 
• COVID-19 vaccination that meets CDC recommended dosage is required due to the responsibilities of this position 
• Self-motivated and proactive in their day-to-day work 

There are a number of additional skills, experience, and education that would be beneficial to this position including, but not limited to:

• At least two years full-time professional experience related to sales, customer service, hospitality, administration, communications, marketing, public administration, and/or public outreach. 
           And/or  
• A bachelor's degree or higher in a related field (hospitality, communications, business, marketing, environmental studies, or others) 
• Bilingual in Spanish  
• Knowledge of local and regional public transportation and commuter service in the Atlanta region  
• Experience with planning and executing public outreach events  
• Knowledge of and passion for the sustainable transportation industry is highly desirable

What We Offer

Flexible Schedule

Alta offers a flexible, hybrid work schedule where most employees work from home three days per week. In-office days support our collaborative culture, one of our core values.
Compensation

The pay range for this job in Atlanta is $48,000-$58,000 annually. Placement within the range is based upon experience, skill-sets, and qualifications.

Benefits

Alta offers comprehensive benefits to all full-time employees:

• Medical: PPO or HSA medical plans
• Dental/Vision: PPO
• Life Insurance: Alta pays 100% of the premium for life and AD&D, equal to your base compensation
• 401(k): Alta provides a safe harbor match up to 3%
• PTO: 21 days accrued annually to start
• Holidays: 11 total company paid holidays
• Paid Parental Leave/Short-Term Disability 
• Additional Benefits: Wellness reimbursement up to $800 annually, Alta Gets Around benefit of up to $900 annually, 5-year travel award, and professional development opportunities

*The following statements pertain to US Candidates Only*